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Old 01-05-2008, 08:19 PM   #1
bluedolphin2
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Default Unanswered: I s anyone else having this problem? I can't get into my dock(can't get items from storage)

Everytime I get into Webkinz World and I try to get my "items from storage," it says please wait... Then the "Webkinz can't connect to server" error message comes up. I have 765 items in my dock. I think this may be the problem, and I wanted to get on and buy some storage stuff but I couldn't get to the W-shop. I was hoping some one knew webkinz/ganz e-mail address that way I could e-mail them. Or if anyone knows how I could make my items "come out of storage" that would be great. Thanks everyone!

Maddie's Webkinz::rdr::turt::koala::seal:
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Old 01-05-2008, 08:59 PM   #2
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Default Re: I s anyone else having this problem? I can't get into my dock(can't get items from storage)

Ganz recommends that we keep LESS than 100 items in our docks, otherwise it can indeed create problems.

I don't think there's a way to get your items out of storage unless you can actually access your dock. You won't be able to purchase storage to place in your rooms either if you can't access your dock.

You can contact Ganz at support@webkinz.com

Good luck
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Old 01-05-2008, 09:00 PM   #3
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Default Re: I s anyone else having this problem? I can't get into my dock(can't get items from storage)

nice info ratqueen, rep points~
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Old 01-05-2008, 09:02 PM   #4
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Default Re: I s anyone else having this problem? I can't get into my dock(can't get items from storage)

NO.. I just cant see anything on my screen..Its all green
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Old 01-05-2008, 09:09 PM   #5
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Default Re: I s anyone else having this problem? I can't get into my dock(can't get items from storage)

I myself haven't had the problem but I've read posts from others who have. I've also read posts from people with 500 to 1000 items in their dock with no issues. The bottom line is there are a lot of things that aren't working right now. No where on the WW site does it mention anything about dock limits.

You should contact Webkinz. I would suggest calling Ganz directly and ask them to transfer you to Webkinz. You can do an internet search for the number.

Good luck to you!

---------- thecowgurl added 4 Minutes and 14 Seconds later ----------

View Post Originally Posted by cowfreak101
NO.. I just cant see anything on my screen..Its all green
cowfreak101 - if you are using internet explorer, go to tools, then internet options. On the General tab, look for the delete button and click it. This will take you to another page. Click the button that says Delete Files, then click the button that says Delete Cookies. Then click close, then click ok. After you do all that, close all of your browser windows and then open Webkinz.

Last edited by thecowgurl; 01-05-2008 at 09:09 PM.. Reason: Automerged Doublepost
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Old 01-05-2008, 09:16 PM   #6
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Default Re: I s anyone else having this problem? I can't get into my dock(can't get items from storage)

Do you have more than 100 items in there? If you do put them in a storage bin if not, log in and then log out and then back in!
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Old 01-06-2008, 02:25 PM   #7
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Default Re: I s anyone else having this problem? I can't get into my dock(can't get items from storage)

thanks for your help everyone! I did have more than 100 things and i tried again today and I was able to get to the w-shop once. there I sold most of my stuff and bought some storage. now I'm down to 119 items and its working fine thanks for all of your help and everyone that helped will be recieving rep points.
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