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Old 06-24-2008, 12:54 PM   #1
tink55555
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Question Unanswered: I really need help! Tech WW issue.

There is an issue with one of my accounts. If I had thought about it happening ahead of time, of course I would have made other choices. But I didn't, so can anyone help me now? Just about everything has already happened to someone else, so before contacting Ganz I was hoping someone here might know a solution. So, here is the problem. There is a room (garden) filled completely with plants When I went to adopt my latest pet, a chicken, since he is more than my 10th pet, the program attempted to place him in a random room. Unfortunately, the random room is my completely full garden. I can't get my garden nor the chicken to finish loading, they get stuck. On the pet image at the bottom, my chicken looks like its in jail (I posted a pic). I understand the problem. Since there was no place for the chicken to stand, it can't finish loading the chicken's adoption. and has become stuck. Is there anyway to remove garden plots, or trick it into letting one of other pets in. It is not actually mine, but my mom-in-law's and I'm trying to help her. The chicken is definitely there, he can visit the clubhouse, etc. Just can't load into the room, so he hasn't received his gifts, and the garden will not load either. HELP PLEASE!!!


We were able to open the gift boxes using a different pet in a different room, and I can even play with the chicken in the clubhouse, but he will still not load in "My Room". Thanks everyone for your suggestions. I guess I will have to call Ganz. If anyone has any ideas of how to get him unstuck I would still love to hear them. Thanks everyone for your help! WI is a great place.
Click the image to open in full size.[/IMG]

Last edited by TINK55555; 06-24-2008 at 02:52 PM.. Reason: THANKS FOR THE ADVICE !!
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Old 06-24-2008, 12:58 PM   #2
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Default Re: I really need help! Tech WW issue.

Fill out the form here....

http://customerservice.webkinz.com/cs/us_en/ss.php

and I would also (or do this instead) fill out the form here....

http://customerservice.webkinz.com/cs/us_en/csg.php (under "Our question does not apear above")

Good luck!
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Old 06-24-2008, 12:59 PM   #3
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Default Re: I really need help! Tech WW issue.

Did your mother in law try bringing up the map of her house and jumping to another room....
I've never had that happen to me so it could be a really lame suggestion, but its the first thing that popped into my head LOL
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Old 06-24-2008, 01:02 PM   #4
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Default Re: I really need help! Tech WW issue.

View Post Originally Posted by TINK55555
There is an issue with one of my accounts. If I had thought about it happening ahead of time, of course I would have made other choices. But I didn't, so can anyone help me now? Just about everything has already happened to someone else, so before contacting Ganz I was hoping someone here might know a solution. So, here is the problem. There is a room (garden) filled completely with plants When I went to adopt my latest pet, a chicken, since he is more than my 10th pet, the program attempted to place him in a random room. Unfortunately, the random room is my completely full garden. I can't get my garden nor the chicken to finish loading, they get stuck. On the pet image at the bottom, my chicken looks like its in jail (I posted a pic). I understand the problem. Since there was no place for the chicken to stand, it can't finish loading the chicken's adoption. and has become stuck. Is there anyway to remove garden plots, or trick it into letting one of other pets in. It is not actually mine, but my mom-in-law's and I'm trying to help her. The chicken is definitely there, he can visit the clubhouse, etc. Just can't load into the room, so he hasn't received his gifts, and the garden will not load either. HELP PLEASE!!!
Click the image to open in full size.[/IMG]
Hmmm....I'm wondering if your garden was too full, and this contributing to the stuck chicken.....

(My chicken looks like he's wearing a helmet, too--no worries there, that's just an across the board glitch right now.)

If I were you, I would call GANZ directly--1-866-932-5469.

Good luck.
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Old 06-24-2008, 01:04 PM   #5
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Default Re: I really need help! Tech WW issue.

When you have the chicken selected it never completely loads (locks up) so you never get to the map screen. That was what I suggested first, so it seems logical, but doesn't work. Then I tried jumping another animal in, hoping it would stand at a doorway to remove some of the garden plots. Same thing, locks up. All of the other pets work fine in all of the other rooms and gardens though. Thanks for your ideas! I know someone out there must have had this happen before, I hope.
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Old 06-24-2008, 01:45 PM   #6
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Default Re: I really need help! Tech WW issue.

I have two completely filled gardens , It takes a little longer to download them. If it still doesn't download. Go contact us on the first page of the newpaper and fill out the I Have Something Stuck. I saw that your pet was showing in the box at the bottom.Is your gift box in the dock?
if it is , I wonder if you could open it in another room? Some people don't open them until a later date?
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Old 06-24-2008, 01:48 PM   #7
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Default Re: I really need help! Tech WW issue.

My geko has the same problem.

no worries.
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Old 06-24-2008, 01:48 PM   #8
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Default Re: I really need help! Tech WW issue.

wow! that is weird!!! i have no idea what u should do! maybe u could call Ganz! No idea!
Old 06-24-2008, 02:22 PM   #9
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Default Re: I really need help! Tech WW issue.

View Post Originally Posted by d8471
I have two completely filled gardens , It takes a little longer to download them. If it still doesn't download. Go contact us on the first page of the newpaper and fill out the I Have Something Stuck. I saw that your pet was showing in the box at the bottom.Is your gift box in the dock?
if it is , I wonder if you could open it in another room? Some people don't open them until a later date?
That is a good point about the items at least... I got two webkinz cares lilkinz today and I opened both boxes in one room before I finished the adoption process (the welcome banner and balloons in the room scene) with one of the two. That still wont get the chicken unstuck though... :/ but having the items might make the situation a little sweeter LOL
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Old 06-24-2008, 02:30 PM   #10
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Default Re: I really need help! Tech WW issue.

i dont understand
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