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Old 06-12-2010, 11:11 AM   #1
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Default Answered: I opened a bonus gift box and got nothing! Please Help!!

I just adopted my golden pegasus! YAY!
But..
I went to open her bonus gift box and got this. what should I do? Is there anyway to get my bonus gift? I checked my dock and nothing is there!
Click the image to open in full size.
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File Type: jpgbonus.jpg (29.7 KB, 59 views)
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Best Answer - Posted by soccerstar1231
This is a glitch that happens quite often. I am sorry this happened. Usually something will come up in the dock, though. Double check. If there really is nothing there I would recommend calling Ganz!
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Old 06-12-2010, 11:15 AM   #2
onders never cease
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Default Re: I opened a bonus gift box and got nothing! Please Help!!

If you log out and in again and there still isn't something there call GANZ at 1-8888188770 Then press #2 for technical support. Not sure if that is the main number but it will work! Good luck
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Old 06-12-2010, 11:16 AM   #3
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Default Re: I opened a bonus gift box and got nothing! Please Help!!

thanks I logged out and nothing. Will they give me something?
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Old 06-12-2010, 12:32 PM   #4
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Default [langtitle=de]Re: I opened a bonus gift box and got nothing! Please Help!![/langtitle]

[lang=de]You could call GANZ. The number is 1-866-WEBKINZ[/lang]
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Old 06-12-2010, 12:35 PM   #5
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Default Re: I opened a bonus gift box and got nothing! Please Help!!

The exact same thing happened to me last night. I plan on calling Ganz Monday morning. I'm afraid it's the only recourse we have. Hopefully they will give us our bonus gift without too much hassle. Hang on to that screenshot in case you need to send it to them.
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Old 06-12-2010, 12:38 PM   #6
ee bit o' Irish!
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Default Re: I opened a bonus gift box and got nothing! Please Help!!

Good thinking taking the picture! Call them on Monday and they should help you out. What a drag, but what a cool new pet!!!
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Old 06-12-2010, 03:01 PM   #7
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Default Re: I opened a bonus gift box and got nothing! Please Help!!

thanks everyone! I will call them on monday. I hope they give me my bonus gift, if not I will be very upset.
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Old 06-12-2010, 04:23 PM   #8
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Default [langtitle=nl]Re: I opened a bonus gift box and got nothing! Please Help!![/langtitle]

wel it hapned to me to after a day thogh i got a prise i thik it was a glitch.
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Old 06-12-2010, 04:26 PM   #9
 
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Default Re: I opened a bonus gift box and got nothing! Please Help!!

That has happened to me too, and the next day when I logged in there was a new item in my dock.
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Old 06-12-2010, 05:40 PM   #10
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Default Re: I opened a bonus gift box and got nothing! Please Help!!

This is a glitch that happens quite often. I am sorry this happened. Usually something will come up in the dock, though. Double check. If there really is nothing there I would recommend calling Ganz!
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