| 03-10-2008, 11:51 AM || #11 |
Join Date: Feb 2008
| | Re: I only have a blank screen...I've tried everything
I had the same problem and the very nice lady from Ganz talked me through fixing it. It does indeed have to do with RealPlayer.
Originally Posted by Lelya
I went to the help section of the webkinz site. It only said to update adobe flash player (I have the latest), clear caches (did it 3x), and I read on this site to restart computer. I shut it down and waited 10 minutes then turned it back on.
I'm still having no luck. All I get is a white screen. Does anyone know what I could do? Thanks for all of your help!
Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording". After I did all that it worked fine for me. Hope this helpd!
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