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Old 03-10-2008, 11:51 AM   #11
Aboo's Avatar
Aboo will become famous soon enough

Default Re: I only have a blank screen...I've tried everything

View Post Originally Posted by Lelya
I went to the help section of the webkinz site. It only said to update adobe flash player (I have the latest), clear caches (did it 3x), and I read on this site to restart computer. I shut it down and waited 10 minutes then turned it back on.

I'm still having no luck. All I get is a white screen. Does anyone know what I could do? Thanks for all of your help!
I had the same problem and the very nice lady from Ganz talked me through fixing it. It does indeed have to do with RealPlayer.

Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording". After I did all that it worked fine for me. Hope this helpd!
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Old 03-10-2008, 12:39 PM   #12
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Default Re: I only have a blank screen...I've tried everything

Thanks so much Aboo!!!

I've been having this problem and nothing else would fix it till I did what you suggested. I had recently installed RealPlayer- that was it!
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Old 03-12-2008, 06:04 AM   #13
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Default Re: I only have a blank screen...I've tried everything

THANK YOU! I unistalled the Real Player and now my Webkinz works!
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Old 03-12-2008, 06:22 AM   #14
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Default Re: I only have a blank screen...I've tried everything

The blank screen thing happened to me on Sunday. We have 2 computers and I have my own laptop that I normally work from. My laptop got the blank screen, 1 of my home computers got the blank screen but then the other home computer let me in....HMMMMM very strange things happen sometimes.
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