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Old 11-30-2008, 08:57 PM   #1
Mrs. Iwan Rheon
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Default Unanswered: I Never Got My Loot bag for the Hippo! (READ D:)

On November 1, 2008, I entered my code for Rosie, my Hippo. When I arrived to her room, I never got a loot bag! It's now a month later, and I am in the fetal position XD

Any advice?
Should I call Webkinz?
Mia Christmas is offline Female
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Old 11-30-2008, 09:00 PM   #2
Edward♥Cullen
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Default Re: I Never Got My Loot bag for the Hippo! (READ D:)

Yes, I would definatly call Ganz. Their number is 1-800-WEBKINZ. You have to be 18 or older to speak with a customer service rep. Whe the person says to leave a message press "0".
~E-Angel
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Old 11-30-2008, 09:01 PM   #3
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Default Re: I Never Got My Loot bag for the Hippo! (READ D:)

Yes,if you really want a loot bag,you have to call in about 3 hours,that`s when the new WW day begins.
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Old 11-30-2008, 09:02 PM   #4
Mrs. Iwan Rheon
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Default Re: I Never Got My Loot bag for the Hippo! (READ D:)

Thanks (:
I'll ask my Mom or Dad to call tomorrow ^_^
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Old 11-30-2008, 09:04 PM   #5
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Default Re: I Never Got My Loot bag for the Hippo! (READ D:)

Good luck,because remember,in three hours WW is going to be changed from November to December.
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Old 11-30-2008, 09:07 PM   #6
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Default Re: I Never Got My Loot bag for the Hippo! (READ D:)

Yes, you should. What you have to do to avoid that is wait until the 4th or 5th of the month because then all the glitches will hopefully be removed. Do that if you have the december pet of the month.
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Old 11-30-2008, 09:49 PM   #7
Goofball
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Default Re: I Never Got My Loot bag for the Hippo! (READ D:)

I would certainly call Ganz but very quickly. It would help perhaps if you gave them some evidence that you didn't get it as well.
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Old 11-30-2008, 10:01 PM   #8
caprica00,
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Default Re: I Never Got My Loot bag for the Hippo! (READ D:)

Call Ganz..again and again..Sorry I just can't deal with that " it is what it is" stuff..if you spend extra money for bonuses..you should get those bonuses...we have had a couple of Bonus prizes not awarded..and I'm really mad at myself for not following up on those...keep on and hopefully --you will get your loot bag!!
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Old 12-01-2008, 08:17 AM   #9
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Post Re: I Never Got My Loot bag for the Hippo! (READ D:)

We did not get our POTM items for adopting the Hippo on 1 November. I tried all the little tricks people recommended and waited until the night of the 2nd to see if they would show up. THey did not. So I emailed Ganz from the Customer service link on the main page. I never heard back, so last week I did it again on Monday. THis time I got an email back with a phone number and code to call them with. I called and left the message, and now am waiting again, this time for theor call back.

Just wanted you to know you are not alone, and what we did. Good luck! My daughter already has the polar bear
, so at least there will not be a problem there. However, she won a virtual pet in a pack of Series 1 cards over the weekend. She was so excited, but of course that is not working right, so I have a new issue to add the the open problems. Hopefully, all will be resolved!

Happy Monday!
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