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Old 10-05-2011, 02:20 PM   #1
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Default Unanswered: I need some help

Okay so I've been hearing a lot about people who have webkinz that have holes in them that have emailed ganz and then gotten a replacement webkinz. So today in math class (I was bored and had already finished the problems ) I was trying to think, "Do I own any webkinz with big holes in them?" I came up with two. My whimsey dragon, Ruby, and my Lil'Kinz penguin Mumble. (I have a few webkinz with tiny holes, but I can have them fixed easy ) Ruby has had her hole fix three or four times, but it keeps coming un-done, and Mumble has had his fixed once I bleieve, but it also came un-done. Then I thought about my little brother's webkinz, he also has two. His sliver back gorilla, kong, and his Twilight dragon, Omega.
(I will try to upload some photos of them, and how big the tear/rip/hole is later )

Before I ask my parents if I can email ganz and ask them about (what I've heard) "replacement" webkinz, I have a few questions to ask people who have already spoke with them.
- Do you have to send them your webkinz?
- Is it safe to email them/give them you name and address, ect.?
- What is the ganz email?

I can't think of anymore questions at the moment, but if anyone can answer them, I'd be VERY grateful!

Thanks in advance!
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Old 10-05-2011, 03:00 PM   #2
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Default Re: I need some help

I have no clue i think there are threads like these about people who emailed ganz, you might find some info there
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Old 10-05-2011, 03:15 PM   #3
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Default Re: I need some help

Idk if you have to send them the Webkinz.
But I don't believe this is possible to do sorry.
Maybe if you sew up the hole, that will work.
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Old 10-05-2011, 03:28 PM   #4
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Default Re: I need some help

http://www.webkinzinsider.com/forum/...%99%A3-713570/

There you go. That should answer all your questions, I dug up one of the threads that you were talking about. As for Ganz' e-mail here is another link from the WIKI
Contact Ganz
Good luck
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Old 10-05-2011, 03:28 PM   #5
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Default Re: I need some help

I emailed them and they sent me a replacement (:

- Do you have to send them your webkinz?- Yes, you do.
- Is it safe to email them/give them you name and address, ect.? Yes (:
- What is the ganz email? support@ganz.com


LMK If you have any more questions!
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Old 10-05-2011, 04:01 PM   #6
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Default Re: I need some help

View Post Originally Posted by btad
I emailed them and they sent me a replacement (:

- Do you have to send them your webkinz?- Yes, you do.
- Is it safe to email them/give them you name and address, ect.? Yes (:
- What is the ganz email? support@ganz.com


LMK If you have any more questions!
Thank you so much for answering, I was wondering how to get a replacement webkinz too.

I have a question though...

Does the plush have to have a hole from the store, or can it be from a pet or something like that? I have a webkinz that was badly damaged by my dogs (You can't fix it no matter how you try) and I would like a replacement.
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Old 10-05-2011, 04:04 PM   #7
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Default Re: I need some help

^^^I think its from the store just because a hole from a pet would technically be YOUR fault and I dont theink GANZ built plushies to withstand dog attacks xD
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Old 10-05-2011, 08:11 PM   #8
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Default Re: I need some help

View Post Originally Posted by Mint Chip
^^^I think its from the store just because a hole from a pet would technically be YOUR fault and I dont theink GANZ built plushies to withstand dog attacks xD
Thats what I thought XD
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Old 10-06-2011, 01:54 AM   #9
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Default Re: I need some help

I have Webkinz with holes too. They can be re-sewn and then fine like most Webkinz.
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Old 10-06-2011, 04:36 AM   #10
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Default Re: I need some help

I am one of those folks that got a replacement webkinz.
I did not have to send my webkinz to Ganz.
It sure is safe to give them your name and address.
I will give you the email over PM.
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