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Old 03-06-2009, 07:53 PM   #1
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Default Unanswered: I need help with the treetop room!!!!

I have two birds (a cardinal and a parakeet), and I've been trying over and over to get the treetop room but the option just won't appear! If anybody could give me some instructions on how to get the room, that would be super nice!!!
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Old 03-06-2009, 07:54 PM   #2
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Default Re: I need help with the treetop room!!!!

Have you tried clearing you cache & cookies, restarting your computer and logging back in? Maybe all that will make it appear in WW? Good luck!
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Old 03-06-2009, 08:01 PM   #3
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Default Re: I need help with the treetop room!!!!

View Post Originally Posted by skysierra
Have you tried clearing you cache & cookies, restarting your computer and logging back in? Maybe all that will make it appear in WW? Good luck!
Yes, I would suggest to do the same. Hope you get it working!

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Old 03-06-2009, 08:02 PM   #4
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Default Re: I need help with the treetop room!!!!

I believe there may have been some glitches--some were supposed to get treetop rooms with new pet adoptions and did not. And I believe others were not getting the option to add, as you have been. So you might be impacted by that. Try what skysierra suggested, and then call Ganz if that doesn't work, so they know there is a problem with another account. Hopefully it will be fixed soon!
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Old 03-06-2009, 08:04 PM   #5
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Default Re: I need help with the treetop room!!!!

I have the cardinal and the parakeet too!!! anyways, Ganz has some glitches with the treetop rooms right now. I'm sure they'll figure it out soon!
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Old 03-06-2009, 08:38 PM   #6
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Default Re: I need help with the treetop room!!!!

View Post Originally Posted by puppylover2009
I have the cardinal and the parakeet too!!! anyways, Ganz has some glitches with the treetop rooms right now. I'm sure they'll figure it out soon!
My guess is that they've got a long "to do" list this weekend.
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Old 03-06-2009, 08:59 PM   #7
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Default Re: I need help with the treetop room!!!!

i have three birds also and am not able to buy a tree top room but I do have a fish and therefore access to a water room. I'm wondering if that is the qlitch as a different acount of mine has birds and does have access to the bird room. i doubt there is anything you can do except wait and maybe they'll get their glitches fixed soon.
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Old 03-07-2009, 02:33 AM   #8
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Default Re: I need help with the treetop room!!!!

I was not able to get a Tree Top Room right away and I have six birds. The option finally showed up much later in the day after I had logged out and back in a couple time already. I hope you get access soon, the room is fun to have and you don't need windows! lol
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Old 03-07-2009, 02:39 AM   #9
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Default Re: I need help with the treetop room!!!!

I have a hummingbird and could not get a treetop room right away either. I had to do as others have said above: log out of WW, close that window, clear my browsers cache (found under 'tools', then 'clear private data'), then bring up WW main page and click log in from there, then after I logged in I was able to get my treetop room.

As others have also suggested, if this does not work, then you should report your problem to Ganz. I have a feeling they will have a lot of glitches to work out over the next week!

Good luck to you!
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Old 03-07-2009, 03:45 AM   #10
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Default Re: I need help with the treetop room!!!!

View Post Originally Posted by FIA
My guess is that they've got a long "to do" list this weekend.
I'm thinking they should move their updates to Monday...that way if anything goes wrong it won't 'sit' all weekend.
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