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Old 01-01-2011, 11:38 AM   #1
Let's go Yankees
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Default Unanswered: I Need Help, Related to Mazin' Hamsters!

OK. I got a mazin' hamster for Christmas and have been earning a lot of trophies. Yesterday (New Years Eve) I earned my ninth trophy, which is the hedge maze mania. I completed the final maze and the celebration zone was taking a while, so I just closed out the window. It asked me what I thought of the maze, and then I went to see the trophy. It never said that the trophy was in my dock, since I didn't ever make it to the place where they award you your moolah and kinzcash, etc. It was not there. I searched my entire dock many times. I logged out and tried finding it again. Didn't work. I replayed the final maze. Didn't work. It says that I have completed 5/5 mazes for the Hedge Maze Mania and that I have earned the trophy, so I didn't get it after I replayed the maze. Does anybody know what I should do. I have never had possession of the trophy, and it looks as if there is no way to re-earn it. I could try replaying all the mazes for the Hedge Maze Mania, which all have check-marks. Or should I just try to call Ganz on Monday? Please respond soon!
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Old 01-01-2011, 11:47 AM   #2
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Default Re: I Need Help, Related to Mazin' Hamsters!

We are die hard Yankee fans too!!

If logging in and out didn't work, you may have to call Ganz, because there is no way to re earn the trophy.
They should know that the trophy has not been awarded, and the mazes are complete.
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Old 01-01-2011, 01:34 PM   #3
Banned
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Default Re: I Need Help, Related to Mazin' Hamsters!

Please contact Ganz.
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Old 01-02-2011, 01:45 AM   #4
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Default Re: I Need Help, Related to Mazin' Hamsters!

I would try re-doing the mazes. My son has completed a maze before and then it has frozen up while he is standing at the winners zone where he jumps up and down and it should award you the trophy, but because it has frozen up it didn't count and he had to go back in and start all over. If replaying them doesn't award it to you then you will have to call Ganz. 1-800-webkinz
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Old 01-02-2011, 02:07 AM   #5
caprica00,
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Default Re: I Need Help, Related to Mazin' Hamsters!

Call Ganz..since your maze is checked..it wold be useless to try and rerun it...Good Luck!!
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Old 01-02-2011, 12:40 PM   #6
ImaC-H-R-I-S-T-I-A-N
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Default Re: I Need Help, Related to Mazin' Hamsters!

Call Ganz. Mazin Hamsters has been very glitchy for me too. I guess since its still kind of new, ganz haven't quite got it all figured out yet :/
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Old 01-02-2011, 12:40 PM   #7
oohoo!!!
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Default Re: I Need Help, Related to Mazin' Hamsters!

Call Ganz. You deserve the trophy.
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Old 01-02-2011, 12:59 PM   #8
Summer, come back!
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Default Re: I Need Help, Related to Mazin' Hamsters!

They are very good about giving you the trophies you've won. Call and get it fixed. Oh and congrats on all your trophies!
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