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Old 09-13-2008, 11:18 PM   #1
Lil Kinz
princessshannie is an unknown quantity at this point

Default Unanswered: I need help with my webkinz and I don't know what to do.

I bought a dolphin webkinz today and logged onto my webkinz account too type in the code for my new pet. I had gone through half the steps when my mother called me on the phone. I walked out of the room and was talking with her on the phone and when I came back my little sister was on my computer and had done the registration process but she had thought that i hadn't typed the code in and since she is only 5 she typed the code in for the name so now my dolphin's name is a random set of numbers and letters when in reality her name was supposed to be Flounder. Is there anyway that Webkinz could fix this for me? I have no idea how to contact them and have been searching on their site. If this has ever happened to anybody do you have any idea if webkinz will fix this for me? I really don't want my paying 15 dollars for a webkinz to be for nothing because of the name. If you could help that would be great. Thanks.
princessshannie is offline Female
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Old 09-13-2008, 11:25 PM   #2
~☼FireHeart☼~
Guest

Default Re: I need help with my webkinz and I don't know what to do.

Wow,That's a toughie. I'm sorry but I don't think you can change it! Unless you've searched
Customer Service and hadn't found it I am sorry to say I can't help. I've never heard of this probelm and again I'm so sorry!

~☼FireHeart☼~
Old 09-13-2008, 11:28 PM   #3
Webkinz :)
cheekeemonki is on a distinguished road

Default Re: I need help with my webkinz and I don't know what to do.

give them a call... I know on rare occasions they will change a name... this was an obvious mistake and I think they will help you out.

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com
cheekeemonki is offline Female
Old 09-13-2008, 11:31 PM   #4
Lil Kinz
princessshannie is an unknown quantity at this point

Default Re: I need help with my webkinz and I don't know what to do.

View Post Originally Posted by cheekeemonki
give them a call... I know on rare occasions they will change a name... this was an obvious mistake and I think they will help you out.

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com
Thank you so much for the help I will call them on monday. Hopefully they can help.
princessshannie is offline Female
Old 09-13-2008, 11:33 PM   #5
wackywhoplays
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Default Re: I need help with my webkinz and I don't know what to do.

Good luck to you. let us know what ganz says it says on their help page that the pet name can't be changed, but i hope if you call them, maybe there's some strings they can pull for you

---------- momwhoplays added 1 Minutes and 8 Seconds later ----------

and welcome to wi! if you haven't done so already, please read the rules located on the top menu under the daisy. if you have any other questions, feel free to post. there's a lot of nice people here, always ready to answer questions

Last edited by momwhoplays; 09-13-2008 at 11:33 PM.. Reason: Automerged Doublepost
momwhoplays is offline Female
Old 09-13-2008, 11:35 PM   #6
I Want a Caffeinated
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Default Re: I need help with my webkinz and I don't know what to do.

You better get that fixed soon, if somebody sees his/her name which is the code they could change your account password possibly...
Good luck
junomouse is offline Female
Old 09-13-2008, 11:36 PM   #7
Webkinz :)
Grannykinz is an unknown quantity at this point

Default Re: I need help with my webkinz and I don't know what to do.

Princessshannie, you can try calling Customer service at 1-800-724-5902, then press 4, then press 6848#, then leave a message describing the problem and wait for someone to return your call ( it might take a day or two for them to call you back) This worked for me ( I had a different problem) I'm sorry this happened to you and I hope you can get it fixed.
Grannykinz is offline Female
Old 09-13-2008, 11:59 PM   #8
Lil Kinz
princessshannie is an unknown quantity at this point

Default Re: I need help with my webkinz and I don't know what to do.

View Post Originally Posted by junomouse
You better get that fixed soon, if somebody sees his/her name which is the code they could change your account password possibly...
Good luck
I didn't think about that I forgot that your account can be changed with the pet name, if I am just playing on another pet and leave my dophin in my house do you think I will be okay until I call Webkinz? As I am sure there customer service isn't open on a sunday I was going to wait until monday too call. Although, since you can change the account password with the code of a pet I am more hopeful they will actually allow me to change the name. This does worry me though that I will be hacked. =/


And thank you for the warm welcomes!
princessshannie is offline Female
Old 09-14-2008, 01:06 AM   #9
wackywhoplays
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Default Re: I need help with my webkinz and I don't know what to do.

View Post Originally Posted by princessshannie
I didn't think about that I forgot that your account can be changed with the pet name, if I am just playing on another pet and leave my dophin in my house do you think I will be okay until I call Webkinz? As I am sure there customer service isn't open on a sunday I was going to wait until monday too call. Although, since you can change the account password with the code of a pet I am more hopeful they will actually allow me to change the name. This does worry me though that I will be hacked. =/


And thank you for the warm welcomes!
I think you'll be ok, as long as you don't take this pet to the arena or the clubhouse, no one will know the name. play w' your other pets when you go there.
momwhoplays is offline Female
Old 09-14-2008, 01:22 AM   #10
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Default Re: I need help with my webkinz and I don't know what to do.

One more thing, I think it has to be an adult who calls. So if you're not quite there yet, get your mom or dad to call.
Ritzcracker is offline Female
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