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Old 01-01-2011, 05:29 PM   #11
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Default Re: I NEED HELP FAST

Make sure you have cleared your cache, then log in and out again, if they still don't show up, then you definately need to contact ganz.
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Old 01-01-2011, 05:39 PM   #12
 
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Default Re: I NEED HELP FAST

Thank you all for helping! It is safe to say that all of my items are back and in my dock. (:
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Old 01-01-2011, 06:53 PM   #13
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Default Re: I NEED HELP FAST

I would log out and log back in, and if it's still not there, I would quickly change your password, you could have been hacked. Then I would call Ganz, and tell them your problem, and see if they have a fix, but I don't think they would, especially if it's a hack.
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Old 01-01-2011, 08:30 PM   #14
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Default Re: I NEED HELP FAST

Either you:

1] Got hacked. Even if you didn't, change your password and keep it safe! I got hacked and it wasn't fun at all. If this ends up being the case, I am sorry ;( We all have had it.

2] Call a Rep from WW. Calling is much faster then e-mail. Like Clara said, make sure to stand ground.

3] Go to the W-shop. Maybe there it will load, and the 9 items are just the newest you've gotten.

4] Click on the "Get from Storage" button on the bottom

Let us know what happened, maybe if we know, we can help!
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Old 01-01-2011, 08:34 PM   #15
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Default Re: I NEED HELP FAST

Oh, I hope you get them back! Other members have pretty much covered this question, so I just want to wish you luck. Please try the 'get items from storage' button first. I hope you resolve this problem!
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Old 01-01-2011, 09:17 PM   #16
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Default Re: I NEED HELP FAST

View Post Originally Posted by pet lover
I think that someone hacked your WW account.



sorry

i hope you get them back
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Old 01-01-2011, 09:56 PM   #17
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Default Re: I NEED HELP FAST

View Post Originally Posted by GeegeJoe
Thank you all for helping! It is safe to say that all of my items are back and in my dock. (:
It looks like the issue is resolved. From what I read here it looks like all the items are back in the dock.
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Old 01-02-2011, 12:48 PM   #18
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Default Re: I NEED HELP FAST

I hope it's not a hacker! Good Luck!!!!!!!!
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Old 01-02-2011, 01:27 PM   #19
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Default Re: I NEED HELP FAST

Someone probably hacked your account My ex best friend was hacked before ( so she told me, but u can never trust her)
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Old 01-02-2011, 01:35 PM   #20
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Default Re: I NEED HELP FAST

View Post Originally Posted by ClaraZ25
I would clear your cache and then if it still doesn't come back call Ganz immediately.

Make sure to call them. Don't send them an email. Talking to an actual rep on the phone usually gets your problem resolved more quickly.

Also make sure to hold your ground. The rep will probably say it was your fault. Like you got hacked or you misplaced the items.

Finally if you do get your items back make sure to put some of them in rooms. Ganz does recommend not storing a lot of items in your dock.

Good Luck
I'd follow Clara's instructions. (:
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