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Old 12-31-2010, 10:20 AM   #1
 
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Default Unanswered: I NEED HELP FAST

I had over 1,000+ items in my dock yesterday. I log onto today and I only have 9 items in my dock. I searched every single room in my house and all my stuff seems to be there. But where are the items that were in my dock? NOWHERE. I try logging in that out. NOTHING!
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Old 12-31-2010, 10:23 AM   #2
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Default Re: I NEED HELP FAST

I think that someone hacked your WW account.
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Old 12-31-2010, 10:37 AM   #3
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Default Re: I NEED HELP FAST

Clear your cache & see if the items come back.
Call Ganz.

I was having a problem a long time ago. I had over 350 items in my dock. My mom called Ganz & they told her that a WW player should have 100 items or less in the dock.

Good luck. Let us know what happens.

suzee
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Old 12-31-2010, 10:40 AM   #4
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Default Re: I NEED HELP FAST

hmm yeah you should call ganz
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Old 12-31-2010, 10:44 AM   #5
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Default Re: I NEED HELP FAST

I would clear your cache and then if it still doesn't come back call Ganz immediately.

Make sure to call them. Don't send them an email. Talking to an actual rep on the phone usually gets your problem resolved more quickly.

Also make sure to hold your ground. The rep will probably say it was your fault. Like you got hacked or you misplaced the items.

Finally if you do get your items back make sure to put some of them in rooms. Ganz does recommend not storing a lot of items in your dock.

Good Luck
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Old 12-31-2010, 10:45 AM   #6
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Default Re: I NEED HELP FAST

View Post Originally Posted by GeegeJoe
I had over 1,000+ items in my dock yesterday. I log onto today and I only have 9 items in my dock. I searched every single room in my house and all my stuff seems to be there. But where are the items that were in my dock? NOWHERE. I try logging in that out. NOTHING!
when you log into WW for a session there are only about nine items shown on your dock. you have to request all items be shown from the bottom middle of the page. or you can go to WShop and before it loads everything that should be shown on the dock will show up.
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Old 12-31-2010, 10:49 AM   #7
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Default Re: I NEED HELP FAST

it happend to me once but the next time i log in my stuff was back there is no way someone could hack over 1000 items
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Old 12-31-2010, 10:53 AM   #8
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Default Re: I NEED HELP FAST

do you have more kc than before? than the same happened to you what to another WI member happened you got hacked. change your password NOW! and call Ganz.
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Old 12-31-2010, 07:40 PM   #9
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Default Re: I NEED HELP FAST

You need to go to the W shop or kinzstyle outlet to get everything out of storage. There is a button that says get stuff out of storage but it is easier to just go to the W shop and it will get it out for you. I have about 500 things in my dock.
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Old 01-01-2011, 04:56 PM   #10
no
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Default Re: I NEED HELP FAST

Click on the get from storage button. Those 9 items are the latest you've got.
I would change my password just in case.....
Don't call Ganz. They can't do anything if the storage thing doesn't work and someone really did hack you.
Sorry if you turned up hacked.
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