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Old 09-25-2007, 06:03 PM   #1
Lil Kinz
americangirl is an unknown quantity at this point

Default Unanswered: I need Help!

I bought the golf cart today. The problem is when i was moving it from my dock into my room i was knocked off of webkinz it said there was a problem. Now i can't find the golf cart anywhere! Has this happened to anyone before? Did i lose it for good? I have looked in all my rooms, log out and than back in. I just have no ides where it could be. I didn't even get to ride it! If anyone can help that would be great! Thanks!!!
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Old 09-25-2007, 06:10 PM   #2
Timblin6
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Default Re: I need Help!

okay,heres some tips:
~try logging out and logging back in
~check your dock
~re-check your rooms
lmk if you find it!Sometimes GANZ has weird glitches like that it might come back in a day or 2
Old 09-25-2007, 06:11 PM   #3
Gifted
 
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Default Re: I need Help!

well you should contact ganz iddmetily tell them what happend they should help you
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Old 09-25-2007, 08:21 PM   #4
Lil Kinz
americangirl is an unknown quantity at this point

Default Re: I need Help!

How do i contact Ganz? I called the 1-866-Webkinz and i emailed support@webkinz.com Is there anywhere else? Thanks for the help!!
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Old 09-25-2007, 08:23 PM   #5
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Default Re: I need Help!

View Post Originally Posted by americangirl
How do i contact Ganz? I called the 1-866-Webkinz and i emailed support@webkinz.com Is there anywhere else? Thanks for the help!!
That is all the ways that I am aware of When you called the phone number, did you get hte chance to talk to someone?
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Old 09-27-2007, 04:06 PM   #6
Lil Kinz
americangirl is an unknown quantity at this point

Default Re: I need Help!

Well i got an email saying that stuff hapens. There's nothing i can do about it. Stuff get stucked a lot. Here's the email i recieved! Thanks you so much for all your help!!

Hello,

Thank you for your question regarding missing or lost items/Kinzcash.

While it is not a regular occurrence, missing items/Kinzcash can be caused by a momentary ‘hiccup' in Webkinz World. This has been noted in accounts that may have items stored improperly (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correctly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in.

Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded. For more information please refer to the User Agreement located on the main Webkinz homepage.

We are aware that sometimes technical problems do arise while using the website and we continue to address these issues. Our technical team works very hard to not only fix problems as they arise but also to make sure that once an issue is identified and fixed, it does not reoccur.

We apologize for any inconvenience this issue may have caused

Thank you,

Webkinz Customer Support
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Old 09-27-2007, 04:46 PM   #7
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Default Re: I need Help!

Ah, yes...I would have to say when it come to missing items and/or kinzcash, it's much much better to call them and not email Most people whom email them don't get their items back, however, almost everyone I know who calls them does get it back If you do want to call them and if you don't know how I'm sure many of us would be willing to help you
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Old 09-27-2007, 06:08 PM   #8
Timblin6
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Default Re: I need Help!

whats GANZ number?can someone tell me?thanks!
Old 09-27-2007, 06:10 PM   #9
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Default Re: I need Help!

View Post Originally Posted by Timblin6
whats GANZ number?can someone tell me?thanks!
Ganz Direct Phone Number: 1-905-WEB-KINZ - When you hear the voice press 0 to be directed to an operator. Tell them that you would like to talk to someone about your Webkinz account. They will connect you to someone who will probably be able to help you. I haven't ever used this, but I know several people who have used it successfully
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Old 09-27-2007, 06:19 PM   #10
Timblin6
Guest

Default Re: I need Help!

View Post Originally Posted by DKMagoo
Ganz Direct Phone Number: 1-905-WEB-KINZ - When you hear the voice press 0 to be directed to an operator. Tell them that you would like to talk to someone about your Webkinz account. They will connect you to someone who will probably be able to help you. I haven't ever used this, but I know several people who have used it successfully
sorry Im a little slow..how do you do webkinz on the phone?
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