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Old 05-29-2009, 09:05 PM   #1
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Exclamation Answered: I need help!!

HI! Thanks for stopping by!

Ok, in one of my rooms, i have two holiday snowglobes that have been stuck there for a long long time, and i can't get them out. I tried to contact GANZ, but everything I typed in, it said it was invalid! I am tired of them being there, and i can't do anything to get them out... Any ideas?

Also, I have a letter, (been there since March 1, 2009) that when I click on it, it never opens, but freezes in the middle of the screen, and I have to log off for it to go away. Then i log back on and it is still in the mailbox, and does the same when i try to open it again!

I have no clue what to do...

Thanks, frostfur
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Best Answer - Posted by AnthonysMommy
Hi there! Don't bother emailing them, they never answer. Your best bet is to call them. The number is 1-866-932-5469. They'll be open tomorrow at 9AM eastern time. You'll get a live person and they should be able to get them unstuck and in your dock pretty quickly. Good luck!
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Old 05-29-2009, 09:07 PM   #2
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Default Re: I need help!!

ohh thsats a toughy i really wish i could help i lust dont know what to say, dont want to give u lame advice, lol, but yeh sorry, ad i also didnt just want to read it and not replie, so yeah, sorry i cant haple
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Old 05-29-2009, 09:08 PM   #3
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Default Re: I need help!!

Hi there! Don't bother emailing them, they never answer. Your best bet is to call them. The number is 1-866-932-5469. They'll be open tomorrow at 9AM eastern time. You'll get a live person and they should be able to get them unstuck and in your dock pretty quickly. Good luck!
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Old 05-29-2009, 09:09 PM   #4
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Default Re: I need help!!

Hmm... Thanks!!! I am not sure if my parents will let me call, but I will certainly give it a try! Thanks, Frostfur
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Old 05-29-2009, 09:12 PM   #5
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Default Re: I need help!!

View Post Originally Posted by frostfur
Hmm... Thanks!!! I am not sure if my parents will let me call, but I will certainly give it a try! Thanks, Frostfur
Let them know it's toll free. You're supposed to be 18 to call, so you might want to ask your mom or dad to call for you. I'm not sure if they would know the difference anyway to be honest though.
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Old 05-29-2009, 09:15 PM   #6
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Default Re: I need help!!

LOL, Thanks. Yeah, I asked my dad and he said, "Oh, cool" so i am asuming that is a yes.. Thanks! Frostfur.

Um, am I supposed to change it from "unanswered" to "answered," or does it do that on its own?
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Old 05-29-2009, 09:21 PM   #7
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Default Re: I need help!!

Call Ganz on the stuck items like everyone said. But I have one of those letters that won't open either, and I have contacted Ganz and they said they are workingon it, but its been that way for probably 2 months or so. Good luck!
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