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Old 12-23-2008, 03:19 PM   #1
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Froggy7033 is an unknown quantity at this point

Default Unanswered: I need help!!!!!!!!

I cant get the santakinz candle in my webkiz Crystal the snowman's room to stay on the table. when i first got it it went on the table and stayed there. but the next time i logged in the candle was floating and now i cant move it!!!!!!!!!!

HELP!!!!!!!!!!!!!!!!
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Old 12-23-2008, 03:22 PM   #2
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Default Re: I need help!!!!!!!!

Try this guide

http://www.webkinzinsider.com/forum/...m-t380551.html

Helps you to try to get something unstuck Pictures and step by step instructions..
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Old 12-23-2008, 03:23 PM   #3
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Default Re: I need help!!!!!!!!

Try logging off and logging back on, or try walking your pet into the next room and walking back in again. If it stays stuck longer than a few days, and none of this works, try contacting Customer Service on WW. Sometimes items that are set on top of tables or counters get stuck, or float, and sometimes it fixes itself. Best of luck, and Merry Christmas!!!
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Old 12-23-2008, 03:38 PM   #4
swimprincess459
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Default Re: I need help!!!!!!!!

try logging off and then wait a couple days and come back. its probably just a glitch with the item being new and all. hope u get it to work. (:
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Old 12-23-2008, 03:46 PM   #5
weevie97
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Default Re: I need help!!!!!!!!

log off and the log on again and if that does not work contact ganz.
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Old 12-23-2008, 03:49 PM   #6
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Default Re: I need help!!!!!!!!

The same thing has been happening to my candle. There are a few things you can try

1. Leaving the room and coming back
2. Logging off and logging back on
3. Removing or moving the item the candle is on (if its on anything)
4. Removing the candle (sometimes it will let you)
5. If all else fails contact ganz's customer service and your item should be back in your dock within about 48 hours
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