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Old 09-11-2009, 04:17 PM   #1
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Red face Unanswered: I lost my stuff through kinzpost!

I tried to send a gift to someone, but the item I sent completely disappeared! Because when I sent it, a message popped up that said something like "the gift could not be sent, the items have been returned to your dock," but it wasn't there! It was an exclusive item, too. What should I do?
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Old 09-11-2009, 04:22 PM   #2
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Default Re: I lost my stuff through kinzpost!

did you try logging out and then back in. It will most likely be there when you log back in
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Old 09-11-2009, 04:24 PM   #3
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Default Re: I lost my stuff through kinzpost!

I have had that happen to me 3 times before ..By the 3rd time it happened, I finally took a screenie of what MY message said:

Click the image to open in full size.

So...thats what happened to me..the stuff just disappeared, & NEVER returned to my dock..after that happened, I was terrified to post anything but food for awhile after that..it has been over a month or so when that happened..I am sorry that happened to you friend

You could try calling Ganz on Monday..maybe they can help sort it out
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Old 09-11-2009, 04:30 PM   #4
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Default Re: I lost my stuff through kinzpost!

this sometimes happens when you try and send 2 of the same items that ww wont allow to send at the same time (like the mideval chest). All you have to do is log out and then back in and it will be there.
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Old 09-11-2009, 04:50 PM   #5
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Default Re: I lost my stuff through kinzpost!

Is it a storage item? Try taking the items out inside, then try sending it! Maybe, you already sent the item to that person, they will not let you send a gift to someone twice
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Old 09-11-2009, 04:51 PM   #6
alg1128
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Default Re: I lost my stuff through kinzpost!

that something GANZ has to fix!
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Old 09-12-2009, 08:24 AM   #7
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Default Re: I lost my stuff through kinzpost!

Well, it may just be that you need to log in and out. But, one time, this happened to me, where the items completely disappeared. I sent a Calico Cat PSI, and Emerald Pup PSI to my main account from my side account.... and it never showed up.
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Old 09-12-2009, 10:11 AM   #8
ould you?
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Default Re: I lost my stuff through kinzpost!

megan, that's terrible. The calico cat PSI? wow..oon the other hand, call ganz. They apperantly can trach KP, so they might see what happened.
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Old 09-12-2009, 10:13 PM   #9
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Default Re: I lost my stuff through kinzpost!

View Post Originally Posted by Amygirl8
megan, that's terrible. The calico cat PSI? wow..oon the other hand, call ganz. They apperantly can trach KP, so they might see what happened.
I was very upset when it happened..... and checked the username's above and below mine, to make sure I didn't check off the wrong one, and I contacted the people who had those usernames, no luck. Luckily though, and friend of mine was so kind, and gifted me the PSI back, but I was very upset still, because of course, if I could have two, I'd want 2.
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