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Old 10-21-2008, 06:35 AM   #31
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Default Re: I haven't been able to log in for the past month!!! Please help!!

View Post Originally Posted by Rejewal
Bears do you have dial up internet or highspeed? Reason I ask is because when I had dial up and added just that one extra pet I could NO longer gain access to WW, it holds a lot of information and if you have too many pets and your dialup speed isn't fast enough it simply will not work.

It was 6 months before I could get back on and that was with a web accelorater added to my dial up connection. I sure hope this is not the problem for you because there is nothing that can be done, Ganz told me that they can't do much to help, which at the time really made me upset, especially when it works fine for some people but I think in my cause my dial up provider simply wasn't fast enough to allow logging in.
I have no idea what those things are....

---------- beariscute added 0 Minutes and 37 Seconds later ----------

View Post Originally Posted by Rejewal
The site is down right now so it won't work, lol you poor thing, here is the # 1-866-932-5469 I hope you find some simple solution to your situation.
is that ganz's tech support number?

Last edited by beariscute; 10-21-2008 at 06:35 AM.. Reason: Automerged Doublepost
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Old 10-21-2008, 07:15 AM   #32
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Default Re: I haven't been able to log in for the past month!!! Please help!!

Beariscute,

How do you get on the Internet? Do you have cable internet access, or go through a telephone line?

Webkinz World is VERY loaded with graphics, and with telephone access it can take a lot of time to get on. I have cable Internet and seldom have any problems. My parents have telephone dial-up access to the Internet. When I am at their house sometimes I have to log on at least 3-4 times before I finally get everything to load. I get the green screen, so I shut down that screen, log on again, wait, shut down that screen, and try to log on again.

As I said, sometimes I have to log on 3-4 times before I finally get everything loaded, and even then it's slow as ****ens but at least it works.

Sorry you are having so many problems!
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Old 10-21-2008, 07:25 AM   #33
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Default Re: I haven't been able to log in for the past month!!! Please help!!

View Post Originally Posted by beariscute
Okay so when I try to log into webkinz, it logs in but never get to the home page. It just has a big green screen with the webkinz logo on it saying loading. I havent been able to get into my account for over a month or two now, am I'm really mad and confused! I wait out the loading thing for like 10 minutes but eventually I just give up. Can anyone help? Please? How can I get into my account?
If it has been that long... I'm guessing that you have called them to see if there was a problem?
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Old 10-21-2008, 07:28 AM   #34
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Default Re: I haven't been able to log in for the past month!!! Please help!!

have you tried clearing your cache, go to tools, then click clear private data, close the browser, then reopen it then try going to webkinz and see if you can get in then.
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