Rare times in local KT. Place your mouse over times and items for time conversions and info.
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If you don't have the gem(s) Doug is looking for, you don't get a prize. The next time you make a trade with Doug and you do have the gem(s) he wants, he'll give you KinzCash instead of a prize. Each time you don't have the right gems means another day of KinzCash when you do. So, it's important to make sure you have a lot of gems in your inventory before you try trading with Doug.
I agree with everyone else; about using a different pet. Try remembering the pet you used to visit Doug to get that poster and use the same pet everytime. If you don't, everytime you use a different pet you will start off with a candy
As others have said, you probably used a different pet. You have to use the same pet each time you visit Doug for you to get a higher prize each time. Otherwise, you will end up with a whole lot of ice cream and candy, and not a lot of items. If this was not the case, then I really don't know.
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