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Old 03-03-2011, 11:33 PM   #1
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Default Unanswered: I have a question

I have a question

I have gotten two webkinz pets today the sugarplum mokey and the lil kinz in the value pack and my account doesn't experie (sp) until march 21 when should I add that pet and which one? thanks
I hope ganz will e-mail me back about those ads that I want to turn back on what should I have sent them? because sometimes I can't talk on the phone because of their accents or they talk really fast or quite (I am hard of hearing)
Thanks
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Old 03-04-2011, 12:57 AM   #2
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Default Re: I have a question

View Post Originally Posted by happy1979
I have a question

I have gotten two webkinz pets today the sugarplum mokey and the lil kinz in the value pack and my account doesn't experie (sp) until march 21 when should I add that pet and which one? thanks
I hope ganz will e-mail me back about those ads that I want to turn back on what should I have sent them? because sometimes I can't talk on the phone because of their accents or they talk really fast or quite (I am hard of hearing)
Thanks
I understand the hearing problem because both my husband and I are hard of hearing. His is worse than mine but we both have trouble with people who talk fast and that seems to be so common among young people these days - especially young women who are of the age to be waitresses. We had an amplified phone in our family room and finally got one for the office.

Is there someone who could call for you that might understand them better? But call them yourself and if you can't understand them explain your problem and ask them to slow down or perhaps put someone else on the line. Usually I don't have a problem with accents at Ganz.

As for the pet, I don't know how often you get pets, but the sugarplum monkey is really cute. I guess if you don't buy many I would put that one on first and then keep the other until your account is going to expire again.
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Old 03-04-2011, 10:03 PM   #3
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Default Re: I have a question

View Post Originally Posted by marnabear
I understand the hearing problem because both my husband and I are hard of hearing. His is worse than mine but we both have trouble with people who talk fast and that seems to be so common among young people these days - especially young women who are of the age to be waitresses. We had an amplified phone in our family room and finally got one for the office.

Is there someone who could call for you that might understand them better? But call them yourself and if you can't understand them explain your problem and ask them to slow down or perhaps put someone else on the line. Usually I don't have a problem with accents at Ganz.

As for the pet, I don't know how often you get pets, but the sugarplum monkey is really cute. I guess if you don't buy many I would put that one on first and then keep the other until your account is going to expire again.
oh really wow!!! I wear hearing aids I brought 2 pets the sugarplum money and the lil kinz that I got in the webkinz value pack
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Old 03-05-2011, 10:14 PM   #4
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Default Re: I have a question

I would adopt it the day before your account expires then I would adopt whichever one has the best PSI
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Old 03-05-2011, 10:28 PM   #5
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Default Re: I have a question

ok I will thanks
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Old 03-05-2011, 10:29 PM   #6
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Default Re: I have a question

No problem!
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Old 03-06-2011, 11:43 AM   #7
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Default Re: I have a question

Hi Happy1979! As far as adopting your two new pets, you can adopt any time. If your goal is to extend your account as long as possible then you can wait until your account expires (now that they don't really expire but just lose some features, you can wait until the last day your account is active or adopt any time after it "expires"). If you haven't already done so, I highly recommend going to Webkinz Newz and look for the add for "Hop!" and watch the video and take the test (which you cannot fail, BTW) - you will get a code for a bunny and that will extend your account for a year. Then you can adopt your two new pets anytime you want.

As far as calling Ganz, I sympathize. It can be very frustrating to communicate when you have a hearing impairment and when the person on the other end is talking quietly, too fast, or in a foreign accent. I would recommend that you be assertive! As soon as they answer, explain that you have a hearing impairment and ask them to speak loudly and slowly. If you cannot understand their accent ask to speak with another representative. In the vast majority of cases, using appropriate assertion is very effective and helps you feel empowered. If you would like more information, just reply to my post and I'm happy to help you. (I'm a Clinical Psychologist and I teach Assertion Skills - so I can literally give you "expert" advice!). Good luck!
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Old 03-06-2011, 02:44 PM   #8
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Default Re: I have a question

View Post Originally Posted by SandraK0426
Hi Happy1979! As far as adopting your two new pets, you can adopt any time. If your goal is to extend your account as long as possible then you can wait until your account expires (now that they don't really expire but just lose some features, you can wait until the last day your account is active or adopt any time after it "expires"). If you haven't already done so, I highly recommend going to Webkinz Newz and look for the add for "Hop!" and watch the video and take the test (which you cannot fail, BTW) - you will get a code for a bunny and that will extend your account for a year. Then you can adopt your two new pets anytime you want.

As far as calling Ganz, I sympathize. It can be very frustrating to communicate when you have a hearing impairment and when the person on the other end is talking quietly, too fast, or in a foreign accent. I would recommend that you be assertive! As soon as they answer, explain that you have a hearing impairment and ask them to speak loudly and slowly. If you cannot understand their accent ask to speak with another representative. In the vast majority of cases, using appropriate assertion is very effective and helps you feel empowered. If you would like more information, just reply to my post and I'm happy to help you. (I'm a Clinical Psychologist and I teach Assertion Skills - so I can literally give you "expert" advice!). Good luck!
Hello, I couldn't have said it better myself! But about calling Ganz. Tell them that you have an hearing impairment and they should help immediately. Good luck to you!! And Congrats on your new webbies
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Old 03-06-2011, 05:00 PM   #9
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Default Re: I have a question

I live in canada so I can't get the bunny code not fair
Thanks for the help

what do I put in here Secret code of pet?

Last edited by happy1979; 03-06-2011 at 05:00 PM..
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Old 03-06-2011, 06:05 PM   #10
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Default Re: I have a question

It does not matter which one you adopt first... adopt either one probably n like March 20th if you want the longest time before you have it expire again.
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