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Old 02-20-2011, 04:51 PM   #1
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Exclamation Unanswered: I have no sound

I have no sound in Webkinz world but have sound everywhere else!! Anyone else lost there
sound??
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Old 02-20-2011, 04:55 PM   #2
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Default Re: I have no sound

Did you have the Justin Bieber ad?
I know that the ad was causing people to lose sound before, it was fixed but members were experiencing it again since Friday.
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Old 02-20-2011, 10:17 PM   #3
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Default Re: I have no sound

Yes I have that irrating ad.....and still no sound
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Old 02-20-2011, 10:32 PM   #4
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Default Re: I have no sound

View Post Originally Posted by dawnscott1
Did you have the Justin Bieber ad?
I know that the ad was causing people to lose sound before, it was fixed but members were experiencing it again since Friday.

Here's more about the glitch. http://www.webkinzinsider.com/forum/...oblems-681747/
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Old 02-20-2011, 10:41 PM   #5
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Default Re: I have no sound

Thanks. For some reason I now have sound in the Mazin Hamsters area but no where else...guess I have to wait till tuesday so Ganz can once again fix their problems. Thanks for the answer!!
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Old 02-20-2011, 11:01 PM   #6
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Default Re: I have no sound

Try calling GANZ, your sound may have been turned off?
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Old 02-21-2011, 12:36 AM   #7
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Default Re: I have no sound

The Mazin Hamsters part runs on a different platform (Unity) than regular Webkinz World (Flash) so that explains why the sound would work there after the sound on Webkinz World got turned off when you saw the Justin Bieber ad. It seems like if people logged out and then back in and didn't see the ad again, they would have their sound back. It is only once you see the ad that the sound doesn't work. You could call Ganz to report the problem. Also, if you get Mozilla Firefox and get the ad block add on, it might block the Justin Bieber ad so that the sound doesn't get turned off by it. I don't know if that would fix it, but it could be worth a try if you really want your sound and you don't want to keep logging out and in to get the sound to work until you see the ad again. Hope this gets fixed soon!

Also, if you post that you have the problem on the thread someone left a link to, the more people who report having the same problem, the more likely it will get fixed. Theoretically, at least.
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