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Old 08-09-2008, 01:58 PM   #1
spazzykat
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Question Unanswered: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

I have a Medieval Window stuck on 1 of my accounts. And I have a Dragonfly Dining Table, Basketball, & Webkinz World Guide stuck on another account. The response I got from 'help' was a auto-response that told me how to get a pet unstuck. I really don't want to call Ganz, but I may have to if I can't get these things unstuck soon. I don't even know if they could help over the phone. It's VERY annoying because I bought them on the other accts in order to give them to my 1st acct. I was able to move the other Medieval Window...so IDK.
ANY help with this would be greatly appreciated. Thanks in advance!
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Old 08-09-2008, 02:00 PM   #2
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Default Re: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

Sorry, but there really isn't a way to get it out..I have a few good items stuck too. =[
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Old 08-09-2008, 02:13 PM   #3
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Default Re: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

Here's what you do: Go to the front page on Webkina and click on "Customer Support". Find the link that says "I have a stuck item" fill out the information it asks for, and they will unstick it for you. Repeat it for your other accounts. Hope this helps!
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Old 08-09-2008, 02:16 PM   #4
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Default Re: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

View Post Originally Posted by turtlegirl22
Here's what you do: Go to the front page on Webkina and click on "Customer Support". Find the link that says "I have a stuck item" fill out the information it asks for, and they will unstick it for you. Repeat it for your other accounts. Hope this helps!
yep, that's what you do -- this happens to me all the time. Simply enter the info and they will send you an automatic email reply then, a day later you get a second email saying their technology wizards are working it, and then it takes 2 to 6 days usually to get it unstuck -- when you log in and look the item will be missing from your room and placed on your doc

good luck!
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Old 08-09-2008, 02:24 PM   #5
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Default Re: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

Oh cool. I didn't know that I'll try it today!
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Old 08-09-2008, 02:37 PM   #6
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Default Re: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

Thanks SOOOOOOOOOO MUCH for the help. I just got done reporting all 4 items. I got an auto-reply, so hopefully they'll get the items unstuck quick.
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Old 08-09-2008, 02:40 PM   #7
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Default Re: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

I tried e-mailing them but my item is still stuck, guess i'll try again.
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Old 08-09-2008, 02:46 PM   #8
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Default Re: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

I have items getting stuck sometimes, and before I fill out the forms needed, sometimes I wait a day or two to see if they will unstick themselves. Sometimes they do that, sometimes not. I also log off when I see a stuck item then log back on, and sometimes the problem is fixed. If that doesn't work, then I'll fill out the forms.
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Old 08-09-2008, 03:07 PM   #9
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Default Re: I Have Items Stuck In My Rooms...Help Plzzzzzzzz

With the forms i did I got my potm item back in my dock after like maybe 2 or 3 days!
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