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Old 10-19-2008, 01:16 PM   #11
Shefcat
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Default Re: I have an item stuck and there's nothing to do about it?!?

I am having the same problem with the Customer Support form. I keep getting the "your information doesn't match our records." When they ask for the "Secret code of pet" what are they asking for? The first pet code or any pet code? We have over 80 pets on the affected account.
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Old 10-19-2008, 02:37 PM   #12
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Default Re: I have an item stuck and there's nothing to do about it?!?

I had the same thing to happen with a blender. When I went to fill out the "I have an item stuck" form, it gave me the same message. I finally figured out that you have to put the date of birth in as DD/MM/YYYY. I was putting the month first then the day. That could be why it is telling you your information does not match. Hope it works for you, too!


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Old 10-19-2008, 05:06 PM   #13
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Default Re: I have an item stuck and there's nothing to do about it?!?

This is the number you want to call... 1866WEBKINZ...leaving an email doesn't work.

They don't accept them anymore (news from the front page news a couple weeks ago).
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