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Old 10-18-2007, 10:54 PM   #1
emily7921
Guest

Default Unanswered: I have given up.

A few weeks ago, my Purple Lava Lamp and Chinese Checkers Side Table got stuck in my room.

I freaked out. I filled out the 'I have something stuck' form. A few days later, I received a reply saying that they would look into my account and fix it.

And of course, email never works.

They said if it isn't fixed within 3 days to fill out another form with personal info, such as Birth Date, Name, Phone Number, etc.

I have given up.
They will not fix it.
I don't trust Webkinz support email.
And that's that.
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Old 10-18-2007, 10:57 PM   #2
Webkinz World ID
Gift Guru
 
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istew is the bees knees!istew is the bees knees!istew is the bees knees!istew is the bees knees!istew is the bees knees!istew is the bees knees!istew is the bees knees!

Default Re: I have given up.

I'm really sorry!
istew is offline
Old 10-18-2007, 10:57 PM   #3
Flash flood
Guest

Default Re: I have given up.

Aww, I'm really sorry!
Old 10-18-2007, 11:03 PM   #4
emm1117
Webkinz :)
 
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emm1117 is an unknown quantity at this point

Default Re: I have given up.

That's terrible!
emm1117 is offline
Old 10-18-2007, 11:14 PM   #5
Gift Guru
 
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penelope has disabled reputation

Default Re: I have given up.

I have an operation gumball trophy that has been stuck in my room for 2 weeks.. I have e-mailed ganz 3 times and it is still stuck... I feel your pain!!!!
penelope is offline Female
Old 10-18-2007, 11:34 PM   #6
emily7921
Guest

Default Re: I have given up.

Update: My Purple Lava Lamp went out of the room. This time, I was smart. I put the Chinese Side Table back where it should've been, which is under the Lamp. It actually let me edit it. I logged out and back in, and voila, the Lava Lamp was there.
Because of a glitch, I have both my items back.
I still do not trust Ganz email.
Old 10-18-2007, 11:37 PM   #7
magicuni
Gifted
 
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Diamondgirl will become famous soon enough

Default Re: I have given up.

I emailed them last year when i had three items stuck they never moved well i tried again last week cos i was trading the monkey's dummy and i needed the stuck one . Lo and behold after i emailed it got unstuck have a little patience think they are dealing with thousands of us out in the webkinz world.
Diamondgirl is offline
Old 10-19-2007, 12:28 AM   #8
Gift Guru
 
oulala16's Avatar
oulala16 is just really niceoulala16 is just really nice

Default Re: I have given up.

Something similar happened to me but with less valuble items I hade my tradeing card dining table in a room with the tradeing card book on it for some reason the book was not showing up when I moved the table so I moved the table then of corse the book was gone and I could not find it so I put the table back where it had been same thing you did, and then loged out and back in and the book was sitting on the table lol but anyways I'm glad you got your lava lamp back! that would have been terrible if it did not come back!
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Old 10-19-2007, 01:05 AM   #9
MCSMOM
Webkinz :)
 
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MCSMOM is on a distinguished road

Default Re: I have given up.

I have something stuck as well, but truly have given up. I am going to try to put the room back like it was (as suggested) and see if that works!
MCSMOM is offline
Old 10-19-2007, 01:08 AM   #10
juliaandella
Gifted
 
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juliaandella is a name known to alljuliaandella is a name known to alljuliaandella is a name known to all

Default Re: I have given up.

Unfortunately my experience with their email support leaves a lot to be desired too
juliaandella is offline Female
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