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Old 05-16-2008, 11:23 AM   #1
jennybobenny
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JennyBoBenny is an unknown quantity at this point

Default Unanswered: I didn't receive my 3rd year anniversary gift box what do I have to do to get Ganz to help??!!

Hello,
I am wondering if someone can help me who has come across the same situation. For some reason on the 3rd anniversary I got on my webkinz account and I did not receive my gift box, it also would not let me spin the wheel for the day and said that I had already done it, but I had not. I am sure that no one has my account info, and I contacted Ganz via e-mail and got a general response back that said they knew of the problem and were looking into it. Does that mean that I will hopefully receive the gift some time soon, or at all, or am I just out of luck? Is there another way that I need to contact them, via phone maybe?? I would appreciate the help with this!!!
Thanks
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Old 05-16-2008, 11:28 AM   #2
Charis01
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Default Re: I didn't receive my 3rd year anniversary gift box what do I have to do to get Ganz to help??!!

Hello, while you can call them up they don't take voice messages without you having a case number. I would suggest waiting a few days then emailing them back. Also i read that they have a new policy where they don't replace any lost/ never given items anymore, so sorry but you may be out of luck

Last edited by Me2Me2; 05-16-2008 at 11:31 AM..
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Old 05-16-2008, 11:32 AM   #3
Ciciteehee
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Default Re: I didn't receive my 3rd year anniversary gift box what do I have to do to get Ganz to help??!!

That stinks! I think you should get it back! I never got a Wish Token on my birthday or on my Anniversary of joining Webkinz. What is GANZ's e-mail address?
Old 05-16-2008, 11:33 AM   #4
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Default Re: I didn't receive my 3rd year anniversary gift box what do I have to do to get Ganz to help??!!

Yes the phone # and exspenation can be found at: http://www.webkinzinsider.com/forum/...r-t247012.html

Or I have found calling the main ganz # (on there websight) and asking for a Webkinz online manager to call me works well. Hope this helps!
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