| 05-16-2008, 11:23 AM || #1 |
Join Date: Sep 2007
| | Unanswered: I didn't receive my 3rd year anniversary gift box what do I have to do to get Ganz to help??!!
I am wondering if someone can help me who has come across the same situation. For some reason on the 3rd anniversary I got on my webkinz account and I did not receive my gift box, it also would not let me spin the wheel for the day and said that I had already done it, but I had not. I am sure that no one has my account info, and I contacted Ganz via e-mail and got a general response back that said they knew of the problem and were looking into it. Does that mean that I will hopefully receive the gift some time soon, or at all, or am I just out of luck? Is there another way that I need to contact them, via phone maybe?? I would appreciate the help with this!!!
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