Rare times in local KT. Place your mouse over times and items for time conversions and info.
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You should first try clearing your cache and logging back in. I'm not sure how this helps, but it has solved webkinz related problems for me before. If you still don't have a gift after that, try calling Ganz.
I'm so sorry to hear that. Have you tried using a different browser? If you're using Firefox try Internet Explorer or the other way around, also clear your cache. Hope this gets resolved for you, I did not have problems in any of my American accounts.
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