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Old 01-01-2010, 05:40 PM   #1
ecc1996, lcc1996
Lil Kinz
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Exclamation Answered: I did not receive deluxe monthly gift box!! Help!!

hi!

i just upgraded to deluxe yesterday (December 31) and i got my gift box for that month, but when i logged in today, i did not receive my january gift box. please help!

did anyone else experience this problem??


if you do not know how to answer, how do i contact ganz?

thanks for your help!
ecc1996 is offline Female
Best Answer - Posted by marnabear
First of all what time did you look and did you load your dock? If you looked after the nightly maintenance and did get items from storage to make sure it is not there, you need to call Webkinz on Monday between 9AM and 5PM EST. The number is 1-866-WEBKINZ. I am sure they will fix it for you if it has not arrived by Monday.
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Old 01-01-2010, 05:44 PM   #2
marnabear
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Default Re: I did not receive deluxe monthly gift box!! Help!!

First of all what time did you look and did you load your dock? If you looked after the nightly maintenance and did get items from storage to make sure it is not there, you need to call Webkinz on Monday between 9AM and 5PM EST. The number is 1-866-WEBKINZ. I am sure they will fix it for you if it has not arrived by Monday.
marnabear is offline Female
Old 01-01-2010, 05:46 PM   #3
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Default Re: I did not receive deluxe monthly gift box!! Help!!

This might be a glitch, you can call ganz at: 1-866-WEBKINZ
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Old 01-01-2010, 05:50 PM   #4
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Default Re: I did not receive deluxe monthly gift box!! Help!!

Did you get your items from storage? I know that was the first thing I learned. It does not come with a notice, you just have to search your storage dock
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Old 01-01-2010, 06:21 PM   #5
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Default Re: I did not receive deluxe monthly gift box!! Help!!

View Post Originally Posted by ecc1996
hi!

i just upgraded to deluxe yesterday (December 31) and i got my gift box for that month, but when i logged in today, i did not receive my january gift box. please help!

did anyone else experience this problem??

if you do not know how to answer, how do i contact ganz?

thanks for your help!
I too got deluxe yesterday december 31 and no box today and i adopted a chicken and got no tree top room or money just got the pet. Now what do i do to fix this? i have a fish to add and the potm. I have had the account a week........please tell me this is abnormal.:gwolf:
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Old 01-01-2010, 07:55 PM   #6
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Default Re: I did not receive deluxe monthly gift box!! Help!!

View Post Originally Posted by wolflver
I too got deluxe yesterday december 31 and no box today and i adopted a chicken and got no tree top room or money just got the pet. Now what do i do to fix this? i have a fish to add and the potm. I have had the account a week........please tell me this is abnormal.:gwolf:
Sorry, but the only way to get a treetop room is to adopt a flying pet, and Webkinz chickens cannot fly. Most domestic chickens are too heavy to fly and I suppose the Webkinz chicken is one of those. Free range chickens can fly, as I learned the other day when some got into our yard.

If you have less than 10 pets you get a medium size room with the pet and you do get some money, but it does not tell you. You just have to see the money go up.

If you have not gotten the deluxe box be sure to get items from storage and make sure it is not there. It should be right to the front of your dock. It may be that your account is so recent that they have missed giving you the box. If you don't have it or get it tomorrow, call Ganz on Monday.
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