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They posted this on Facebook Hi everyone! Customer Service is open today ( 9am-6pm EST). If you didn't receive your Thanksgiving & Arthur Christmas prizes, pls call us at 1-866-932-5469 -- Happy Thanksgiving!
Hmm, I am sorry to hear that you haven't received your gift yet. I know that Ganz is aware of this issue, and if you call them, they can clear that up for you and get you your gift. The number is: 1-866-932-5469. Or, if you live outside of Canada and/or you can not make long distance phone calls, you could try emailing them. I hope that you receive your gift soon!
Did you specificly log on the 24th? I got mine. If so, please contact GANZ at 1-866-WEB-KINZ * 1-866-932-5469 You must be at least 18 years old to contact Ganz by telephone.
Or email them at firstname.lastname@example.org
If you are not 18 yrs or older to call, please ask a parent/trusted adult to call for you.
They work on phone mon-fri 9AM-6PM Eastern time.
I suggest phone is fastest way to contact them.
Hope I could help
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