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Old 09-18-2010, 01:03 PM   #1
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Default Unanswered: I can't read my mail in WW!

For over a week now I have not been able to read my mail in WW. I can click on the little Kinzpost icon and my unread mail will show up, but then when I go to actually open one of the letters, I cannot. If I'm in my room the Please Wait... comes up and then WW freezes and I have to log out. If I'm, say, at the newspaper, the mailbox disappears as if the animation of the letter opening is going to begin, but then nothing happens, the game does not freeze, but just returns as though I had pressed the X out of my mail box. Sometimes, it does not even show that I have any mail, although I have acquired 10 pieces since I haven't been able to open any.

Is anyone else afflicted by this glitch? Or can someone help me? I greatly appreciate it, it's so annoying! Thanks.
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Old 09-18-2010, 01:08 PM   #2
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Default Re: I can't read my mail in WW!

try clearing your cache maybe? what what browser do you use?
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Old 09-18-2010, 02:48 PM   #3
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Default Re: I can't read my mail in WW!

I have tried that, no luck. I use Safari. Perhaps I will try it with Fire Fox on my roommate's computer, but it has never been a problem for the past few years! So weird.
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Old 09-18-2010, 02:59 PM   #4
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Default Re: I can't read my mail in WW!

that's happened to me before too, so it's probably a glitch. if you want to notify [notranslate]ganz[/notranslate] about this, call 1866-WEBKINZ
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Old 09-18-2010, 05:11 PM   #5
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Default Re: I can't read my mail in WW!

View Post Originally Posted by ShelseaRose
For over a week now I have not been able to read my mail in WW. I can click on the little Kinzpost icon and my unread mail will show up, but then when I go to actually open one of the letters, I cannot. If I'm in my room the Please Wait... comes up and then WW freezes and I have to log out. If I'm, say, at the newspaper, the mailbox disappears as if the animation of the letter opening is going to begin, but then nothing happens, the game does not freeze, but just returns as though I had pressed the X out of my mail box. Sometimes, it does not even show that I have any mail, although I have acquired 10 pieces since I haven't been able to open any.

Is anyone else afflicted by this glitch? Or can someone help me? I greatly appreciate it, it's so annoying! Thanks.
ShelseaRose,

I am really sorry you are having this problem with the Kinz Post. Unfortunately it has been having a lot of glitches for the past few months.

I use both Fire Fox and Internet Explorer browsers and I have found that most of the glitches with Kinz Post happen while I am using IE. It happened so often that I no longer even try to check my Kinz Post while using Internet Explorer.

Since you have already tried clearing your cache, try using Fire Fox to see if that helps. Also, a number of the members here have recommended Google's Chrome browser. I have not tried it yet, but you may want to see if it works any better for you.

I really hope that you are able to read your mail. It is frustrating when things on WW are not working well, hopefully they are trying to fix this problem.

Good luck!

Krystal
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Old 09-18-2010, 09:05 PM   #6
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Default Re: I can't read my mail in WW!

I have a problem with not eing ale to open packages. The packages just show up in my dock. I am always at the newspaper when I open my mail, so I open it there and then go to my room. While my room loads, my package opens. Maybe try doing that? Otherwise call [notranslate]GANZ[/notranslate] and ask them what's up.
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Old 09-19-2010, 02:12 PM   #7
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Default Re: I can't read my mail in WW!

It happened to me too I got out of it when i used a different computer
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