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Old 10-12-2010, 12:22 PM   #1
kids228
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Thumbs down Unanswered: I can't open my mail!!!!!

It's shows that I have mail but when I try to open the unread mail nothing happens.Why???
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Old 10-12-2010, 12:28 PM   #2
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Default Re: I can't open my mail!!!!!

I had that same problem when I was using Google Chrome. I switched to Firefox and was able to open my mail there. Can you try a different browser?
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Old 10-12-2010, 01:01 PM   #3
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Default Re: I can't open my mail!!!!!

Hello there,

Lately Kinzpost has been having problems and it seems the only thing that fixes them is

#1. Switching to the FireFox Browser <--- Link
#2.Clearing your cache <--- Link

I hope your mail begins to work soon, as I know how much of a pain that can be. I had the same problem, twice. Once, switching to FireFox it started working, then the next time I just cleared my cache.

If these do not work, you may want to call Ganz at 1-866-WEBKINZ (1-866-932-5469) and they will most likely be the best ones to be of service to you. Although, I hope you do not have to go this far trying to fix the problem.

I wish you good luck!


~Ballet♥
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Old 10-12-2010, 01:22 PM   #4
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Default Re: I can't open my mail!!!!!

If the issue is not on at least one entire server, meaning dozens if not hundreds of complaints on this site alone, then it is not a Webkinz World error and you need to solve it on your own.

Clear your cache and check your internet connection speed. The more animated ads Webkinz runs and the more graphically demanding the website becomes the higher connection speed required to keep up with all the applications. Kinz Post is an animated app, it takes a good connection, combine that with leaf blowing pictures on the right side of the screen and a dancing webkinz ad on the right side and there is a lot going on, running Kinz Post then becomes something that the most up to date systems find slightly taxing. If your computer is 2 or 3 years old or your internet connection is less than high speed, well, you will have issues.

There is no way to shut off the animated ads on Webkinz and because of that you need to make sure you are running an optimal connection before signing in. If other people in your house use the internet, make sure everyone is off before logging in to Webkinz, make sure all other browser windows are closed and make sure you have cleared your browsing history and are using an up to date version of the browser you operate.

Think of the bandwidth required to watch a music video or a television show on the internet, now multiply that times 2 or 3, as Webkinz is running multiple animated scenes on the site at the same time and on top of that they are using a less up to date design and delivery system. So the animation they use is being delivered via a much larger chunk of bandwidth than your average you-tube video.
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Old 10-24-2010, 08:22 PM   #5
kids228
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Default Re: I can't open my mail!!!!!

Thank yo so much to all of you , for you help

I can open my mail now but I can't send any packages

Last edited by AMDAL; 11-02-2010 at 09:22 AM..
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