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Old 07-23-2009, 08:28 PM   #1
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Chrisski3 is on a distinguished road

Angry Unanswered: I can't open my mail

One day I logged on to my webkinz account and had mail. so I opened it and then it froze as it was going to open! someone help!
Chrisski3 is offline Male
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Old 07-23-2009, 08:29 PM   #2
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Default Re: I can't open my mail

ok well log out and log back in. Thrn go to your house and re-open it. That always works for me.
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Old 07-23-2009, 08:31 PM   #3
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Default Re: I can't open my mail

Try clearing your cache, that stops some glitches
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Old 07-23-2009, 08:39 PM   #4
hip my hair back and
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Default Re: I can't open my mail

I recommend logging out of WW, clearing your cache, and logging back in. If it still doesn't work, maybe you should call Ganz.
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Old 07-23-2009, 09:12 PM   #5
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Default Re: I can't open my mail

Don't worry, the same thing happens to me all the time.
What I would try and do is clear your cache and restart your internet browser.
Once you do that, try logging in again and seeing if the mail is able to be opened.
If it is still frozen, I would try contacting Ganz about the issue, they should be able
to help you out.

- Midnights Bliss
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Old 07-23-2009, 09:33 PM   #6
I'm movin' on ♥
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Default Re: I can't open my mail

I had a letter that was stuck like that for a couple months. I called Ganz, and after about another month, it was just gone one day! It was nothing important, so I was glad. You could call them, and see what they say. Their # is 1-866-WEBKINZ
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