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Old 06-27-2011, 08:21 PM   #1
mly12
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Default Unanswered: I can't log in? "Server issue"?

Hey everyone,

Some of you may remember me (though I highly doubt it). I used to be an intense Webkinz-player for years, until my account expired a year or two ago. I even had a huge giveaway where I sent out all of my super beds and exclusives to some of you guys. But now, my little sister has brought it to my attention that ALL accounts, even ones that have been expired for a long time, are working again. I figured that this must be true since hers was expired, but it's now working again (but with limited features and all that, of course).

So, I try to log on, and I get a message that says "I'm sorry, but there is something wrong with our servers at this time. Please try again later." I thought that maybe it was just my computer, so I tried on my sister's computer, and it wouldn't let me log in there either. So, I went searching and found my secret codes from years ago and I entered one to change my password, but even that didn't help. I keep getting the same error message no matter what I try. And it's been about two weeks, and nothing is helping.

I would really like to go onto Webkinz again, so if anyone can help me, I would be SO appreciative.

Thanks,
mly12
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Old 06-27-2011, 08:46 PM   #2
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Default Re: I can't log in? "Server issue"?

Oh this really sounds like you or an adult in your house needs to call Ganz customer service.

It COULD be the servers...they often tend to be overburdened! but it sounds like a call to Ganz tomorrow could clear this up!

Good luck....and welcome back! You will be SHOCKED at all the changes since you've been gone!
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Old 06-27-2011, 08:54 PM   #3
mly12
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Default Re: I can't log in? "Server issue"?

Thanks so much! What's the number for Ganz? I'll try to call tomorrow. I guess it's a server issue, but I don't know why it would still be occurring after two weeks of trying to log on. I'm thinking it's probably something to do with the fact that I haven't logged on in two years. Haha. Thanks for your help!
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Old 06-27-2011, 08:55 PM   #4
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Default Re: I can't log in? "Server issue"?

View Post Originally Posted by mly12
Thanks so much! What's the number for Ganz? I'll try to call tomorrow. I guess it's a server issue, but I don't know why it would still be occurring after two weeks of trying to log on. I'm thinking it's probably something to do with the fact that I haven't logged on in two years. Haha. Thanks for your help!
Here's their contact information:
Contact Ganz - Webkinz Insider Wiki
I hope it works for you soon, and good luck!
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Old 06-27-2011, 08:57 PM   #5
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Default Re: I can't log in? "Server issue"?

View Post Originally Posted by Cheesy1
Here's their contact information:
Contact Ganz - Webkinz Insider Wiki
I hope it works for you soon, and good luck!
Thanks cheesy!

mly12...be sure to get back in tomorrow for your Summer Sensation Prize!
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Old 06-27-2011, 09:03 PM   #6
mly12
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Default Re: I can't log in? "Server issue"?

Thanks guys! I'll let you know how it goes. And AuntMary57, I'll try!

Do either of you know if when you call Webkinz, you actually speak to someone? Or, do you leave a message and they call back?
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Old 06-27-2011, 09:04 PM   #7
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Default Re: I can't log in? "Server issue"?

View Post Originally Posted by mly12
Thanks guys! I'll let you know how it goes. And AuntMary57, I'll try!

Do either of you know if when you call Webkinz, you actually speak to someone? Or, do you leave a message and they call back?
Yes, you do actually get to speak with someone
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Old 06-27-2011, 09:19 PM   #8
mly12
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Default Re: I can't log in? "Server issue"?

Okay thanks! I'll call tomorrow.
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Old 06-27-2011, 09:25 PM   #9
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Default Re: I can't log in? "Server issue"?

View Post Originally Posted by mly12
Okay thanks! I'll call tomorrow.
Good luck and I'm glad you will be returning to
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Old 06-28-2011, 11:53 AM   #10
mly12
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Default Re: I can't log in? "Server issue"?

Thank you!

I just called and they said that since I didn't log on for 18 months, my account was deleted off the system.

Last edited by mly12; 06-28-2011 at 11:53 AM..
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