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Old 02-27-2010, 11:44 AM   #11
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Default Re: I can't log in to my account says membership id is not valid

It does this now instead of "password is not correct" or something like that (what it did before if you got your username or password wrong).
Do not worry, he just typed in his password or username incorrectly.

EDIT: Sorry, i got question wrong... I don't know, try contacting Ganz and they will help you. (When I get my username or password wrong, It says "The member information entered is not correct, please try again"). That is why i got confusion there. Sorry

Last edited by Dudeness; 02-27-2010 at 11:47 AM..
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Old 02-27-2010, 11:57 AM   #12
Lil Kinz
angelbaby0427 is an unknown quantity at this point

Default Re: I can't log in to my account says membership id is not valid

Yeah, I've tried changing his password three times because I thought that was the problem. He likes to change his password and then forgets what he changed it to. But this is different. Nothing works. Can someone please tell me how to contact Webkinz?
angelbaby0427 is offline Female
Old 02-27-2010, 12:32 PM   #13
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Default Re: I can't log in to my account says membership id is not valid

Try another browser. That's what usually happens for me on WW if I'm on firefox.
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Old 02-27-2010, 01:19 PM   #14
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Default Re: I can't log in to my account says membership id is not valid

Contact Ganz - Webkinz Insider Wiki

To contact ganz
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Old 02-27-2010, 02:02 PM   #15
e in DwarfWithdrawal
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Default Re: I can't log in to my account says membership id is not valid

IMPORTANT:

Ganz CHANGED the message this week -

You can NO LONGER TELL which is wrong.

The message NOW reads:

The member information entered is not correct. Please
try again.

IF this is the message you got, it is the one you will get NOW -
it is to make a stronger login security -
all you now know is the problem is either the acct name OR the password.
There was a thread on this in another section; I encountered it right after the change.

If so, to be sure they are right try the following:

1. type them [user name and password] somewhere you can see both
(e.g. a text program [word, works, wordpad, e-mail compose, etc]);
2. copy the user name in
(to copy, highlight the word, press both the Ctrl and the C key at same time);
3. paste the user name in the right spot [User Name box]
(to paste, put cursor in the box & press both Ctrl and V at same time);
...this step acts like a test - you can see the outcome...
4. repeat as in step 2, but with your password
5. repeat as in step 3, but with your password
...this time you will just see the normal *** s
but you are sure any caps, lowercase, letters and numbers are correct
without extra characters.

It is possible that you were blocked out if too many attempts were made.
I have not run across this on WW, but other systems do it, so it is possible.
Usually, these reset after a period of time, but some require the company to reset.

Good Luck

If that does not work, you will have to wait until Monday.

Phone 1-866-web-kinz m-f 9-5 ET (toll free in North America)


Last edited by SoccerSlave; 02-27-2010 at 08:18 PM.. Reason: reinsert ***
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Old 02-27-2010, 02:12 PM   #16
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Default Re: I can't log in to my account says membership id is not valid

View Post Originally Posted by SoccerSlave
IMPORTANT:

Ganz CHANGED the message this week -

You can NO LONGER TELL which is wrong.

The message NOW reads:

The member information entered is not correct. Please
try again.

The message you got is the one you will get NOW -
it is to make a stronger login security -
all you now know is the problem is either the acct name OR the password.
There was a thread on this in another section; I encountered it right after the change.

To be sure they are right:

1. type them [user name and password] somewhere you can see both
(e.g. a text program [word, works, wordpad, e-mail compose, etc]);
2. copy the user name in
(to copy, highlight the word, press both the Ctrl and the C key at same time);
3. paste the user name in the right spot [User Name box]
(to paste, put cursor in the box & press both Ctrl and V at same time);
...this step acts like a test - you can see the outcome...
4. repeat as in step 2, but with your password
5. repeat as in step 3, but with your password
...this time you will just see the normal
but you are sure any caps, lowecase, letters and numbers are correct

Good Luck

If that does not work, you will have to wait until Monday.

Phone 1-866-web-kinz m-f 9-5 ET (toll free in North America)

My wife purposely had the wrong password and it came up as the usual message
CanesFan is offline Male
Old 02-27-2010, 02:19 PM   #17
e in DwarfWithdrawal
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Default Re: I can't log in to my account says membership id is not valid

Maybe not all servers were updated at the same time.

But I know this IS the message on 4 servers; tried them all.

wapi5, wapi9, wapi13, wapi14


The idjut icons are juvenile and uncalled for when not self-directed (i.e. toward the person using them).
I am not a moron. I did test.

(btw you got my orginal post quoted mid-post when I hit post instead of preview)

Last edited by SoccerSlave; 02-27-2010 at 02:36 PM..
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Old 02-27-2010, 08:36 PM   #18
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Default Re: I can't log in to my account says membership id is not valid

Maybe give it some time? Maybe it was something that happened with the last maintenance in WW. This has never happened to me before, I mean when something like it happens, I use the "forgot my password" button and get my code out. Sometimes, I go to the like "got something stuck" and write them something there, I think Ganz should have a email for problems like that. I hope this gets fixed soon.
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Old 02-27-2010, 11:40 PM   #19
Lil Kinz
angelbaby0427 is an unknown quantity at this point

Default Re: I can't log in to my account says membership id is not valid

Thanks everyone for all your input. I simply waited it out and tried again just now at 11:30pm. Guess what? It worked. The kids might have been trying too many times this morning and got blocked out. I know one time I typed in the wrong code too many times in the code shop in Webkinz and was not allowed to type it in for 24 hours. So maybe it was something like that. Thanks once again for all your help!
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