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Old 02-27-2010, 11:27 AM   #1
Lil Kinz
angelbaby0427 is an unknown quantity at this point

Default Answered: I can't log in to my account says membership id is not valid

Please help! My son was trying to log on this morning but a message came on saying that his account information was not valid. I tried changing the password...that didn't work...I had his account id emailed to me and tried again but that didn't work either. Please help! My son is sad.

Thanks
Helen
angelbaby0427 is offline Female
Best Answer - Posted by Penny Lane
Maybe give it some time? Maybe it was something that happened with the last maintenance in WW. This has never happened to me before, I mean when something like it happens, I use the "forgot my password" button and get my code out. Sometimes, I go to the like "got something stuck" and write them something there, I think Ganz should have a email for problems like that. I hope this gets fixed soon.
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Old 02-27-2010, 11:29 AM   #2
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Default Re: I can't log in to my account says membership id is not valid

Was this on WI or in WW?
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Old 02-27-2010, 11:32 AM   #3
Lil Kinz
angelbaby0427 is an unknown quantity at this point

Default Re: I can't log in to my account says membership id is not valid

Sorry. It was on webkinz world. The actual message stated that the account information is not correct. But everything I typed in definitely was correct. Thanks for any help you can give us.
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Old 02-27-2010, 11:35 AM   #4
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Default Re: I can't log in to my account says membership id is not valid

That is very weird. I never got that message. Whenever the ID/Password is incorrect, it usually says so, not membership id is not valid.

I'm stumped

How long has this been happening for? I would try e-mailing ganz if it continues, or call them.

I'm sorry that I couldn't be any more help!

Good luck getting it fixed.
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Old 02-27-2010, 11:35 AM   #5
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Default Re: I can't log in to my account says membership id is not valid

Did you check to see if its on caps lock?
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Old 02-27-2010, 11:36 AM   #6
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Default Re: I can't log in to my account says membership id is not valid

I just searched WI, and there were no other threads regarding this.
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Old 02-27-2010, 11:37 AM   #7
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Default Re: I can't log in to my account says membership id is not valid

View Post Originally Posted by mickey26
Did you check to see if its on caps lock?
If that was the case, I think it usually says "incorrect password or user id" or something like that...
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Old 02-27-2010, 11:38 AM   #8
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Default Re: I can't log in to my account says membership id is not valid

Hmm. That is so weird. I've never had that happen...

Did you try to contact Ganz?
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Old 02-27-2010, 11:38 AM   #9
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Default Re: I can't log in to my account says membership id is not valid

View Post Originally Posted by Baby_G
Hmm. That is so weird. I've never had that happen...

Did you try to contact Ganz?
I think they are closed on weekends
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Old 02-27-2010, 11:40 AM   #10
Lil Kinz
angelbaby0427 is an unknown quantity at this point

Default Re: I can't log in to my account says membership id is not valid

I know when we accidently put in the wrong password it says "wrong password". It's very upsetting. I did check to make sure that the caps lock was off. It has been happening since this morning that we noticed. My son was being punished for a week and was not allowed on Webkinz in that time. So to my knowledge, it has been happening since this morning. How do I go about emailing webkinz? The customer service icon on webkinz is kind of a joke. It doesn't let me tell them what is doesn't let me tell them what is going on.
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