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Answered: I can't log in to my account says membership id is not valid
Please help! My son was trying to log on this morning but a message came on saying that his account information was not valid. I tried changing the password...that didn't work...I had his account id emailed to me and tried again but that didn't work either. Please help! My son is sad.
Maybe give it some time? Maybe it was something that happened with the last maintenance in WW. This has never happened to me before, I mean when something like it happens, I use the "forgot my password" button and get my code out. Sometimes, I go to the like "got something stuck" and write them something there, I think Ganz should have a email for problems like that. I hope this gets fixed soon.
Re: I can't log in to my account says membership id is not valid
I know when we accidently put in the wrong password it says "wrong password". It's very upsetting. I did check to make sure that the caps lock was off. It has been happening since this morning that we noticed. My son was being punished for a week and was not allowed on Webkinz in that time. So to my knowledge, it has been happening since this morning. How do I go about emailing webkinz? The customer service icon on webkinz is kind of a joke. It doesn't let me tell them what is doesn't let me tell them what is going on.
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