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Old 03-29-2009, 07:26 AM   #21
a wee bit
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Default Re: I can't log into WW

This is pretty widespread--my BFF's DD can't log on since the upgrade either. Are people supposed to call customer service, or wait it out? She asked me for the number for Ganz since she is not on WI--any advice? Thanks in advance.

BTW--her user name also starts with an M.
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Old 03-29-2009, 07:27 AM   #22
ould you?
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Default Re: I can't log into WW

View Post Originally Posted by PrunellaThisby
Add me and two of my BFF's to the group that are getting the Adoption Center problem with the servers error.

I don't think the problem has anything to do with the letter your user name starts with. Servers are not assigned by user name as far as I understand things.

The reason ganz always asks for your user name and other information is mainly to make sure you are really who you say you are. Most glitches aren't account speciffic they tend to effect a large group of people that all have accounts with something in common. The technical people at ganz have to figure out what connects us all for each glitch (and each glitch may have a different thing in common or it could be similar to some other glitch in the past).

As for this weekends problem... what my BFF's and I have noticed is those of us with around 60 or more pets registered on a single account get the Adoption Center Server problem message. Those that have 24 or fewer can get in, but if they try to look at the My Pages of any of us who can't get in the tabs of the problem account all say Undefined and show nothing but white inside them. Sorry none of us have between 25 up to 60 pets registered on our accounts, so I have no idea if anything is odd there.

So I'm currious approximately how many pets are on the accounts where you can and can't get in? And does any one with access to multiple account have the same problem trying to view the My Pages of the accounts where you can't get in (from the My Page of a working account)?

Sorry for the edits! Spelling and Grammer have never been on friendly terms. I'm not sure the Posting process likes me much either.
the way i understand this is that if on my page yuo are looking at one of your locked accounts and it says undefined, maybe the glitch is a pet glitch that accidentally glitched your pets and if you have no pets you aren't able to get in, or are locked out because something is wrong with your pets
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Old 03-29-2009, 07:30 AM   #23
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Default Re: I can't log into WW

We are having the same problem, can't log in. I don't think it has anything to do with how many pets you have because I have 57 pets and mine is fine. My grandson only has 6 and his doesn't work.
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Old 03-29-2009, 07:38 AM   #24
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Default Re: I can't log into WW

View Post Originally Posted by emilysdoggy
We are having the same problem, can't log in. I don't think it has anything to do with how many pets you have because I have 57 pets and mine is fine. My grandson only has 6 and his doesn't work.
as of this morning..... i have 7 accounts that are either mine or grandkids' that i babysit.
now i got onto my granddaughters account last night and all was fine. this morning the something wrong with our servers is up.
the 2 euro accounts were fine this am.....
2 of my american accounts are fine
1 american account i can't access....
1 of my grandkids accounts is fine and the other.... no go

the amount of pet varies on each account and i don't think that is an issue. because if that were the case, i wouldn't have been able to access the grandson's account this morning, nor the 2 american accounts that are fine with well over 50 pets on each.
i really think it is their servers. hope they get it corrected. i tend to be patient. i hope when i get home from work tonight that i can get on those 2 and do the daily stuff and the gardening.
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Old 03-29-2009, 07:39 AM   #25
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Default Re: I can't log into WW

I can't log into my main account but can on my other large ones, I don't get it. Why do they do this kind of upgrade and leave no one at customer service? I am getting very upset, I have cards, pets to adopt, codes to enter and can't because they tried something new. Hello what ever they did does not seem to work correctly.

My Unicorn and pets have to be so lonely!!!!!!
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Old 03-29-2009, 07:45 AM   #26
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Default Re: I can't log into WW

I have only 2 pets on my account. It won't let me in. My husband has 2 pets on his account and is having no problems.

I had him look at "My Page" to view my page. It shows the "Undefined" tabs.

I wonder if, when they did the upgrade, they tested a couple of servers and found they worked and didn't test the rest of them.

I miss my webkinz!!


PegC with Gilda :goo: and Chi Chi :chi:
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Old 03-29-2009, 08:05 AM   #27
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Default Re: I can't log into WW

my account is fine, but my daughters is having the server problem. This is day 2 of not being able to log in and now she is worried that all her levels will drop because of it. Since the H/H/H levels were affected she has not missed one day with logging in.
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Old 03-29-2009, 08:15 AM   #28
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Default Re: I can't log into WW

I still cannot log into my account. My husband and both of my sons can get into theirs. It is very frustrating - I have trades to complete and I'm the only one with the POTM so I missed out on extras yesterday!

I'm wondering if the server you're on has to do with when you started your WW account. I started there in May 2008. My sons were October 2007 and my husband was October 2008. Just a theory - hope it's fixed soon.
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Old 03-29-2009, 08:16 AM   #29
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Default Re: I can't log into WW

we have three accounts and can't get into the main one ( the one i'm on the most) but i can get in the other two. i don't think it has anything to do with the number of pets either. we were on the main account all day yesterday with no problems. i'm starting to get kinda fed up with all this crap. i've spent thousands on webkinz items and until all these problems stop i think we will look for something more constructive to spend our time and money on. my son has already started to get burned out on webkinz world after the two weeks with all the problems a couple weeks ago. i'd rather spen money on material items than virtual anyways.for those of you that are having all these problems with your account i wish you luck! oh and i started the main account on december 1st of 2008 so i don't think that is the problem either.

Last edited by bigr88smom; 03-29-2009 at 08:19 AM..
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Old 03-29-2009, 08:17 AM   #30
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Default Re: I can't log into WW

Well they are closed on weekends but i left a message she should do that. I am having the same problem as so many others i have 3 account of mine and one i cant get on and do 3 others for my family and they are fine. She needs to call this is not right webkinz should of fixed this by now. Good luck to your friend.
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