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Old 08-17-2008, 10:18 PM   #1
goaliemom
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Default Unanswered: I can't get in my rooms!

I recently adopted a new webkinz (the deer) and I haven't been able to get into my rooms since. The welcome gift is in my dock but I can't open it! The room will start to load but won't go past 'loading characters'. I tried changing my pet. It's been two days! Any suggestions??

Thanks.
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Old 08-18-2008, 12:09 AM   #2
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Default (Mark Best Answer [Closes Thread]) Re: I can't get in my rooms!

Huh, odd (lucky duck, you got the deer) try emailing or calling ganz. the email and phone number are listed at the top of this section.
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Old 08-18-2008, 12:13 AM   #3
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Default (Mark Best Answer [Closes Thread]) Re: I can't get in my rooms!

Congrads on the Deer! But anyways back to the question... Call Ganz or email them which ever one will work better for you and tell them your problem, they'll then go on your account remove what ever item is making the room not load and then give you the item back in your dock!
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Old 08-18-2008, 12:22 AM   #4
DES
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Default (Mark Best Answer [Closes Thread]) Re: I can't get in my rooms!

I would suggest emailing. When you call the number you can't talk to anyone unless you have a code number from them. They do tend to have a lot of glitches. I have two items in a room that I can't remove. They are working on it.

ps. It took two emails. You must be very specific in you email to them.
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Old 08-18-2008, 12:23 AM   #5
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Default (Mark Best Answer [Closes Thread]) Re: I can't get in my rooms!

Good job for getting the deer! I would email ganz and tell them your problem. Hope that helps!
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