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I have been trying ALL DAY to get in my room, but it won't load! it keeps getting stuck in the furniture! HELP! is anyone else having this problem?
Yes, unfortunately I have had this problem and Ganz had to get involved to fix it so you'll need to contact them. In the meantime, switch to another pet before going to your room. You probably won't be able to get into the room that's giving you problems, but you should still be able to access your other rooms. At least, that was my experience.
Switch pets and see if the pet can walk into the room where the first pet was. Sometimes there is something blocking the pet so it can't get out of bed. If that does not work either call Ganz or go to the main webkinz website to customer service and there is a form you can fill out for a stuck pet. You need a code from any pet you have on that account and you need to know the birthday you put in when you opened the account. Remember that you have to enter the day of your birthday first and then the month and the year. I hope this helps.
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