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Old 10-19-2009, 05:40 PM   #1
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Default Unanswered: I can't get in my room!

I have been trying ALL DAY to get in my room, but it won't load! it keeps getting stuck in the furniture! HELP! is anyone else having this problem?

Last edited by Jennielou; 10-19-2009 at 05:44 PM..
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Old 10-19-2009, 05:42 PM   #2
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Default Re: I can't get in my room!

I'ts never happend to me.
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Old 10-19-2009, 05:49 PM   #3
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Default Re: I can't get in my room!

this happened to me!!! i think it might have to do with the fact that i can't see my pet in any room!

it gets stuck loading and i keep having to log out!!!
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Old 10-19-2009, 05:54 PM   #4
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Default Re: I can't get in my room!

Not happening to me either.
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Old 10-19-2009, 05:58 PM   #5
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Default Re: I can't get in my room!

Mine didnt want to load this morning, I went to another area and went back and it loaded.... You might try changing pets that are in a different room and see if that helps.
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Old 10-19-2009, 06:02 PM   #6
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Default Re: I can't get in my room!

check this forum out... http://www.webkinzinsider.com/forum/...g-room-566320/ do any of my problems relate to yours because i cant get into my room either!
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Old 10-19-2009, 06:12 PM   #7
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Default Re: I can't get in my room!

View Post Originally Posted by Luvthepandas
I have been trying ALL DAY to get in my room, but it won't load! it keeps getting stuck in the furniture! HELP! is anyone else having this problem?
Yes, unfortunately I have had this problem and Ganz had to get involved to fix it so you'll need to contact them. In the meantime, switch to another pet before going to your room. You probably won't be able to get into the room that's giving you problems, but you should still be able to access your other rooms. At least, that was my experience.
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Old 10-19-2009, 09:08 PM   #8
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Default Re: I can't get in my room!

Switch pets and see if the pet can walk into the room where the first pet was. Sometimes there is something blocking the pet so it can't get out of bed. If that does not work either call Ganz or go to the main webkinz website to customer service and there is a form you can fill out for a stuck pet. You need a code from any pet you have on that account and you need to know the birthday you put in when you opened the account. Remember that you have to enter the day of your birthday first and then the month and the year. I hope this helps.
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Old 10-20-2009, 01:46 PM   #9
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Wink Re: I can't get in my room!

thanks for your suggestions! i think it's working now, so it looks like webkinz fixed it!
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Old 10-20-2009, 08:11 PM   #10
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Default Re: I can't get in my room!

I have the same problem in just one of my rooms. I can't get into my garden for days, so I haven't been able to weed, water, or harvest. Everything is probably all weeds now.
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