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Old 12-29-2011, 01:21 PM   #1
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Default Unanswered: I can't get into webkinz AT ALL!

So I got a few webkinz for christmas and wanted to log them in. I get on a lot so I know my account should be fine. It took forever to log me in then before I could even put in his code the website crashed and said 'The adobe flash plug in has crashed' I sent a crash report then tried again. It did it again. This has been happening to me since sept. and I have a bunch of webkinz that I haven't logged in yet. I don't know if it's a major problem or not but it feels like it.
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Old 12-29-2011, 06:36 PM   #2
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Default Re: I can't get into webkinz AT ALL!

i've never heard of this before, maybe it's the browser you're using? also maybe check to see if you have the latest version of adobe flash player. hope you figure it out!
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Old 12-29-2011, 08:44 PM   #3
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Default Re: I can't get into webkinz AT ALL!

Flash tends to crash on me too, although not that commonly.
Seems like it's not a problem with WW, but instead your computer. Have you tried de-enabling and re-enabling flash, clearing your cache, and checking your internet connection (how fast)? Perhaps these might help because it seems more like an overload problem than a programming one. And do you have the latest version of Adobe Flash? If not, google it and download it, it's free....
I'm sorry this is happening to you & I hope it works out soon....
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Old 12-30-2011, 12:30 PM   #4
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Default Re: I can't get into webkinz AT ALL!

It might be my computer is REALLY old and slow I don't even know what a adobe flash player is XD I'll ask my dad if he can do that stuff.
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Old 12-30-2011, 12:31 PM   #5
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Default Re: I can't get into webkinz AT ALL!

Probably browser what browser do u use
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Old 12-30-2011, 03:31 PM   #6
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Default Re: I can't get into webkinz AT ALL!

So I just updated my adobe flash thing and i logged into webkinz but it's just sitting their with a blank green screen.

alexa7700: I use Mozilla Fox
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Old 12-30-2011, 04:15 PM   #7
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Default Re: I can't get into webkinz AT ALL!

View Post Originally Posted by tima50
It might be my computer is REALLY old and slow I don't even know what a adobe flash player is XD I'll ask my dad if he can do that stuff.
View Post Originally Posted by tima50
So I just updated my adobe flash thing and i logged into webkinz but it's just sitting their with a blank green screen.

alexa7700: I use Mozilla Fox
I bet it is flash. I was on Chrome without flash awhile ago, and I didn't get anything but a green screen. Unfortunately, if you have it disabled rather than giving you the green screen it tells you to enable it (some of the time) so I can't give you a picture.
Check to see if flash is up. What browser are you using?
IE? No idea how to fix flash on it haha, although I know there are versions of flash specifically for IE
FF?
Chrome? Click here and scroll down to "I am unable to view Flash content"
Safari? With the later versions, there have been problems with Flash reported here on WI. Some people even uninstalled the update, but I would just use another browser were I having this problem. My recommendation is that you use Chrome just because the tech support is easier to get and WAY easier to understand.

Okay. Type about:plugins into your browser's HTML space and scroll down till you find shockwave Flash. If it isn't there, or it says disabled, there's your problem

Alternative/Better way:
Okay. Firefox ---> Add Ons ---> Shockwave Flash (check if it's enabled/disabled) and disable it, then re-enable it and see if it registers? Perhaps this'll work.
And is your screen like this, or close to it, Click the image to open in full size. or are the ads in the middle of the page?

Last edited by cocogirl211; 12-30-2011 at 04:37 PM..
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Old 12-30-2011, 04:23 PM   #8
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Default Re: I can't get into webkinz AT ALL!

Hmm..Now it just has two adds up and they keep on changing ever 5 minutes.
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Old 12-30-2011, 04:48 PM   #9
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Default Re: I can't get into webkinz AT ALL!

Try cleaning your cookies and cache also change browsers. If those fail contact Ganz
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Old 12-30-2011, 05:51 PM   #10
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Default Re: I can't get into webkinz AT ALL!

View Post Originally Posted by cocogirl211
I bet it is flash. I was on Chrome without flash awhile ago, and I didn't get anything but a green screen. Unfortunately, if you have it disabled rather than giving you the green screen it tells you to enable it (some of the time) so I can't give you a picture.
Check to see if flash is up. What browser are you using?
IE? No idea how to fix flash on it haha, although I know there are versions of flash specifically for IE
FF?
Chrome? Click here and scroll down to "I am unable to view Flash content"
Safari? With the later versions, there have been problems with Flash reported here on WI. Some people even uninstalled the update, but I would just use another browser were I having this problem. My recommendation is that you use Chrome just because the tech support is easier to get and WAY easier to understand.

Okay. Type about:plugins into your browser's HTML space and scroll down till you find shockwave Flash. If it isn't there, or it says disabled, there's your problem

Alternative/Better way:
Okay. Firefox ---> Add Ons ---> Shockwave Flash (check if it's enabled/disabled) and disable it, then re-enable it and see if it registers? Perhaps this'll work.
And is your screen like this, or close to it, Click the image to open in full size. or are the ads in the middle of the page?

There's one add in the middle of the page and one on the right.
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