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-   -   I can't get into webkinz AT ALL! (http://www.webkinzinsider.com/forum/somebody-help-165/i-cant-get-into-webkinz-all-727310/)

tima5012-29-2011 01:21 PM

I can't get into webkinz AT ALL!
 
So I got a few webkinz for christmas and wanted to log them in. I get on a lot so I know my account should be fine. It took forever to log me in then before I could even put in his code the website crashed and said 'The adobe flash plug in has crashed' I sent a crash report then tried again. It did it again. This has been happening to me since sept. and I have a bunch of webkinz that I haven't logged in yet. :( I don't know if it's a major problem or not but it feels like it.

goldenpuppies12-29-2011 06:36 PM

Re: I can't get into webkinz AT ALL!
 
i've never heard of this before, maybe it's the browser you're using? also maybe check to see if you have the latest version of adobe flash player. hope you figure it out!

cocogirl21112-29-2011 08:44 PM

Re: I can't get into webkinz AT ALL!
 
Flash tends to crash on me too, although not that commonly.
Seems like it's not a problem with WW, but instead your computer. Have you tried de-enabling and re-enabling flash, clearing your cache, and checking your internet connection (how fast)? Perhaps these might help because it seems more like an overload problem than a programming one. And do you have the latest version of Adobe Flash? If not, google it and download it, it's free.... :)
I'm sorry this is happening to you & I hope it works out soon....

tima5012-30-2011 12:30 PM

Re: I can't get into webkinz AT ALL!
 
It might be my computer is REALLY old and slow I don't even know what a adobe flash player is XD I'll ask my dad if he can do that stuff.

alexa770012-30-2011 12:31 PM

Re: I can't get into webkinz AT ALL!
 
Probably browser what browser do u use

tima5012-30-2011 03:31 PM

Re: I can't get into webkinz AT ALL!
 
So I just updated my adobe flash thing and i logged into webkinz but it's just sitting their with a blank green screen.

alexa7700: I use Mozilla Fox

cocogirl21112-30-2011 04:15 PM

Re: I can't get into webkinz AT ALL!
 
Quote:

Originally Posted by tima50 (Post 25649229)
It might be my computer is REALLY old and slow I don't even know what a adobe flash player is XD I'll ask my dad if he can do that stuff.

Quote:

Originally Posted by tima50 (Post 25650714)
So I just updated my adobe flash thing and i logged into webkinz but it's just sitting their with a blank green screen.

alexa7700: I use Mozilla Fox

I bet it is flash. I was on Chrome without flash awhile ago, and I didn't get anything but a green screen. Unfortunately, if you have it disabled rather than giving you the green screen it tells you to enable it (some of the time) so I can't give you a picture.
Check to see if flash is up. What browser are you using?
IE? No idea how to fix flash on it haha, although I know there are versions of flash specifically for IE
FF?
Chrome? Click here and scroll down to "I am unable to view Flash content"
Safari? With the later versions, there have been problems with Flash reported here on WI. Some people even uninstalled the update, but I would just use another browser were I having this problem. My recommendation is that you use Chrome just because the tech support is easier to get and WAY easier to understand.

Okay. Type about:plugins into your browser's HTML space and scroll down till you find shockwave Flash. If it isn't there, or it says disabled, there's your problem

Alternative/Better way:
Okay. Firefox ---> Add Ons ---> Shockwave Flash (check if it's enabled/disabled) and disable it, then re-enable it and see if it registers? Perhaps this'll work.
And is your screen like this, or close to it, http://i40.tinypic.com/flwytg.jpg or are the ads in the middle of the page?

tima5012-30-2011 04:23 PM

Re: I can't get into webkinz AT ALL!
 
Hmm..Now it just has two adds up and they keep on changing ever 5 minutes.

luvzfrogs12-30-2011 04:48 PM

Re: I can't get into webkinz AT ALL!
 
Try cleaning your cookies and cache also change browsers. If those fail contact Ganz:)

tima5012-30-2011 05:51 PM

Re: I can't get into webkinz AT ALL!
 
Quote:

Originally Posted by cocogirl211 (Post 25651078)
I bet it is flash. I was on Chrome without flash awhile ago, and I didn't get anything but a green screen. Unfortunately, if you have it disabled rather than giving you the green screen it tells you to enable it (some of the time) so I can't give you a picture.
Check to see if flash is up. What browser are you using?
IE? No idea how to fix flash on it haha, although I know there are versions of flash specifically for IE
FF?
Chrome? Click here and scroll down to "I am unable to view Flash content"
Safari? With the later versions, there have been problems with Flash reported here on WI. Some people even uninstalled the update, but I would just use another browser were I having this problem. My recommendation is that you use Chrome just because the tech support is easier to get and WAY easier to understand.

Okay. Type about:plugins into your browser's HTML space and scroll down till you find shockwave Flash. If it isn't there, or it says disabled, there's your problem

Alternative/Better way:
Okay. Firefox ---> Add Ons ---> Shockwave Flash (check if it's enabled/disabled) and disable it, then re-enable it and see if it registers? Perhaps this'll work.
And is your screen like this, or close to it, http://i40.tinypic.com/flwytg.jpg or are the ads in the middle of the page?


There's one add in the middle of the page and one on the right.

Abli200112-31-2011 01:51 AM

Re: I can't get into webkinz AT ALL!
 
HMMM...

That happened to me for a while too. Actually, it showed me my prizes, and so i looked at them, and i quit the screen. then daily kinzcare came up. then i pressed it and quit. then i was brought to the green screen. this happened for a LONG time, but then i tried on our new laptop, and it worked! after a while i tried on the same old computer and it worked again!

Anyways, it's working now. I would try on google chrome if you have it, it's much faster, that might help. But definitely check your flash.

--Abli


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