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Old 08-06-2009, 09:46 AM   #11
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Default Re: I can't get into my room!

Wait, is it an OUTDOOR room that everyone can't get into?

Ganz just added a new feature this morning- rain in our outdoor rooms, and maybe that's why it's not loading! You can check out this thread ---> http://www.webkinzinsider.com/forum/...garden-540999/
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Old 08-06-2009, 09:52 AM   #12
popabear5024
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Default Re: I can't get into my room!

I checked out that thread. No Solution found. All those folks can get into their gardens. Did I miss something?
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Old 08-06-2009, 09:59 AM   #13
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Default Re: I can't get into my room!

Yup, I'm having the same problem. I can't get into any rooms or gardens. The page freezes about halfway through loading. I've tried switching pets too and that didn't even help. But my friend can get into their rooms. The thing is she doesn't have any gardens. So, I think something is glitching with the new garden stuf and preventing anyone with gardens or treetops from accessing rooms.
I also don't have the new items appearing in the W shop. Anyone else have that problem?
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Old 08-06-2009, 10:11 AM   #14
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Default Re: I can't get into my room!

Update...I just got into my garden and it is raining. And yes, it slows everything down.
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Old 08-06-2009, 10:36 AM   #15
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Default Re: I can't get into my room!

Yes it is the outside room but the problem is that ALL my pets are outdoors.....
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Old 08-06-2009, 11:37 AM   #16
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Default Re: I can't get into my room!

me too. i cant get into my garden room either but that is the one i logged off in yesterday so cant get into any room at all!!!!!!!!!!!!
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Old 08-06-2009, 02:32 PM   #17
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Default Re: I can't get into my room!

I still haven't heard from Ganz but I was able to get into my garden rooms.

Here is what I did:

When I tried to get in before I was using IE8. I just downloaded Firefox 3.5.2 and installed it. Using Firefox I am able to get into the garden rooms. That seems to mean the problem is an interface issue between Webkinz and IE8.

I'll keep you informed as I research further.

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Old 08-06-2009, 02:54 PM   #18
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Default Re: I can't get into my room!

View Post Originally Posted by popabear5024
I just sent a trouble call email to Ganz about the problem. I'll let you know what they say when they reply.
I do not think a human being reads the emails but the computer responds automatically with the same message no matter what the problem. You need to call them to get your problem fixed.
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Old 08-06-2009, 03:06 PM   #19
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Default Re: I can't get into my room!

I fixed it on my own I'm so happy and even better it wasn't raining so it wasn't slow either. THANK YOU ALL FOR YOUR HELP!
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