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Old 08-06-2009, 08:50 AM   #1
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Exclamation Unanswered: I can't get into my room!

Every time I try going into my room the window freezes at the "Loading Floors and Walls" thing and I have to log off and back on again and it still won't work! Help!
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Old 08-06-2009, 08:52 AM   #2
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Default Re: I can't get into my room!

Clearing you cache might help, here's a guide ---> http://www.webkinzinsider.com/forum/...-after-534444/, and if it still won't load, maybe try a different browser... (like Firefox, Google Chrome...)
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Old 08-06-2009, 08:53 AM   #3
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Default Re: I can't get into my room!

After you do what DotDotDuck says above, if it still doesn't work, the best thing you can do would be to just wait a couple of days and try again, or contact Ganz.
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Old 08-06-2009, 08:59 AM   #4
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Default Re: I can't get into my room!

Nope its not working I can do everything else except get into my room!
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Old 08-06-2009, 09:02 AM   #5
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Default Re: I can't get into my room!

View Post Originally Posted by StLouiscutie184
Nope its not working I can do everything else except get into my room!
Do you know if you have a lot of pets or items in that room? That could be keeping it from loading.

If you think you know what items and pets are in there, try filling out the "I have something stuck" and "I have a pet stuck in my room" forms, here ---> http://customerservice.webkinz.com/cs/us_en/ss.php
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Old 08-06-2009, 09:16 AM   #6
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Default Re: I can't get into my room!

I was having that problem yesterday. When I tried back later I could get back into my rooms again. I hope things start working for you again soon.
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Old 08-06-2009, 09:22 AM   #7
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Default Re: I can't get into my room!

I am having the same problem but only in my outside rooms.

They are all gardens and loaded with plants. It just freezes about half way through the loading screen.

I've cleared cash, logged in again, tried using the map, tried coming in from other rooms but no luck.

Looks like a glitch with the new server upgrade.
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Old 08-06-2009, 09:25 AM   #8
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Default Re: I can't get into my room!

I am having trouble getting into my garden rooms. That occurs even in the account where I only have a small garden and five rooms.
I love WI!! It helps to know that it's not only my account and that it is a glitch that will be fixed (soon, we hope).
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Old 08-06-2009, 09:34 AM   #9
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Default Re: I can't get into my room!

me too i just started a thread about not being able to get in!!!!
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Old 08-06-2009, 09:39 AM   #10
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Default Re: I can't get into my room!

I just sent a trouble call email to Ganz about the problem. I'll let you know what they say when they reply.
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