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Old 09-03-2008, 03:17 PM   #1
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Default Unanswered: I can't get into my room

I adopted a new pet last night and when I went to the room to see my gift it will not load...The purple chair comes up but it only goes till the top corner and then stops...anyone else having this issue? how do I fix it?????????

Everything else seems to be working fine.

Thanks,
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Old 09-03-2008, 03:30 PM   #2
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Default Re: I can't get into my room

It could be 2 things...

1.it could be the pet itself
2.your room has too much stuff in it.
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Old 09-03-2008, 03:33 PM   #3
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Default Re: I can't get into my room

Well both of my daughters got pets and they are different and neither of their rooms will load...and they don't really have that much stuff...Would be wierd since both of them seem to have had this issue at the same time. I also tried to log in at other computers with no luck.
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Old 09-03-2008, 04:24 PM   #4
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Default Re: I can't get into my room

I might just be the computer if it is happening to your children.
Sorry!
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Old 09-03-2008, 04:31 PM   #5
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Default Re: I can't get into my room

i hapend to my once but i always goes though! hope you get it fixed!
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Old 09-04-2008, 01:23 AM   #6
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Default Re: I can't get into my room

Was this a new room you got with your adoption? Are your other rooms loading okay? If so, you probably need to call Ganz. The number is at the top of this forum. Hope they'll fix it for you soon.
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Old 09-04-2008, 01:32 AM   #7
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Default Re: I can't get into my room

View Post Originally Posted by webkinzmommy13
I adopted a new pet last night and when I went to the room to see my gift it will not load...The purple chair comes up but it only goes till the top corner and then stops...anyone else having this issue? how do I fix it?????????

Everything else seems to be working fine.

Thanks,
I have had this happen to me before as well
I restart my computer then I clear out my internet files that are on there taking up space
and it seems to help
I hope this helps if you need any more help with this u cand send me a pm and I might be able to help more

Hugs Angel
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Old 09-04-2008, 02:47 AM   #8
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Default Re: I can't get into my room

sometimes what i do is switch pets and enter the room and see if the pet is still there. if it is, then i click on it to activate it and see if it walks around and stuff....................... then if you want to play with it, put the first pet into his bed, then click back and play with yur new pet.

try that. i hope it works for you.
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Old 09-04-2008, 05:23 AM   #9
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Default Re: I can't get into my room

I had this happen whenever i adopted the b/w cheeky dog a while back... It was a stuck room and needs to be fixed by ganz

There is a form in the Customer Service section.. fill that out.. I took about 2 days for mine to be fixed, I couldn't use that pet until that was all fixed..
kellyschrvr is offline Female
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