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Old 04-28-2011, 02:43 PM   #1
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Default Unanswered: I can't get into my house!

Everytime I click to go to my room, it starts loading and then suddenly stops at "loading characters". It won't load at all after that. I haven't been able to get into my house for almost 2 months! Please help!
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Old 04-28-2011, 02:50 PM   #2
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Default Re: I can't get into my house!

(if you can remember) Is the room your trying to get in very full? I was not able to get into my house for months at one point because the room was too full and would never finish loading. I had to fill out a glitch report and they removed all the items out of the room which solved my problem. If this is not the case you may want to give Ganz a call and see what they suggest you do.
Best of luck to you!
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Old 04-28-2011, 02:53 PM   #3
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Default Re: I can't get into my house!

Yeah, it might be full. I think it's my storage room, which is packed. How do i fill out a glitch report?
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Old 04-28-2011, 03:04 PM   #4
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Default Re: I can't get into my house!

I'll find you a link. Or if you want I can give you their email which might make it easier for you to tell them what is wrong.

Here is a link to their customer support page. If you fill out the bottom option, I believe they will be able to fix your problem:
http://customerservice.webkinz.com/cs/us_en/ss.php
Hope this helps

Last edited by Cheesy1; 04-28-2011 at 03:09 PM..
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Old 04-28-2011, 03:16 PM   #5
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Default Re: I can't get into my house!

Thanks so much!
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Old 04-28-2011, 03:47 PM   #6
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Default Re: I can't get into my house!

No problem Hope you can get into your house soon!
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