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Old 10-13-2011, 11:49 AM   #1
e LOVE WI and
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Default Answered: I cant get into my account!!

Every time i try to log in my internet keeps shutting down on me! What do i do?!



ESL(my soon to arrive pet named Onyx XD)
134Lavenderpony is offline Female
Best Answer - Posted by cheerio16
Hmm, have you tried clearing your browser's cache? Or maybe just a diff browser?

It could also be your computer, too. Maybe your computer has a virus and it's crashing.
Or maybe your internet router is just acting weird and it just keeps shutting you down for no reason.

You could also contact someone to help also....maybe a parent, relative, neighbor, computer guy.
Hope I helped,
♥cheerio
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Old 10-13-2011, 01:04 PM   #2
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Default Re: I cant get into my account!!

Hmm, have you tried clearing your browser's cache? Or maybe just a diff browser?

It could also be your computer, too. Maybe your computer has a virus and it's crashing.
Or maybe your internet router is just acting weird and it just keeps shutting you down for no reason.

You could also contact someone to help also....maybe a parent, relative, neighbor, computer guy.
Hope I helped,
♥cheerio
cheerio16 is offline Female
Old 10-13-2011, 01:34 PM   #3
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Default Re: I cant get into my account!!

Which browser were you using? I was using FF and I was having the same problem. Maybe try clearing your cache.
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Old 10-13-2011, 01:50 PM   #4
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Default Re: I cant get into my account!!

If you are using IE9, it seems that version has some incompatibility issues with Flashplayer..

It is possible to go back to IE8 which worked better (you can revert only if IE9 was an upgrade..)

Instructions on how to do that can be found here: http://www.webkinzinsider.com/forum/.../#post24998116


Other people have also been able to skirt the issue by using an alternate loggin (click on the Customer Service Button and you will see another loggin button there). That loggin does not let you see ads, so some functions might not work through there.

I hope that helps!
elymic is offline Female
Old 10-13-2011, 02:14 PM   #5
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Default Re: I cant get into my account!!

I can't get in using IE9...but I just used Elymic's guide to uninstall and I'll try again with IE8 as soon as I restart my computer.

Good luck.
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Old 10-14-2011, 07:40 AM   #6
e LOVE WI and
Webkinz :)
 
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Default Re: I cant get into my account!!

i usually use IE8 to get on webkinz and idk how to clear a cache i think im going to try it on mozilla and if it doesnt work there then ill talk to my dad when he comes home cuz hes rlly good at finding problems and fixing them XD



ESL
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Old 10-14-2011, 08:03 AM   #7
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Default Re: I cant get into my account!!

View Post Originally Posted by 134Lavenderpony
i usually use IE8 to get on webkinz and idk how to clear a cache i think im going to try it on mozilla and if it doesnt work there then ill talk to my dad when he comes home cuz hes rlly good at finding problems and fixing them XD



ESL
To clear your cache
go the tools section and click on the deleting browser history thing there!
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Old 10-14-2011, 10:40 AM   #8
e LOVE WI and
Webkinz :)
 
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134Lavenderpony has a spectacular aura about

Default Re: I cant get into my account!!

its working again thnx for the help guys XD





ESL
134Lavenderpony is offline Female
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