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Old 02-20-2009, 12:30 PM   #1
lruesch or linnaer
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Default Unanswered: I can't get into any of my rooms!

I've tried getting into my gardens, first. But after trying on my American, European, AND Asian accounts...I can't get into any room...period.

Is this happening to anyone else? If not, any advice?

Also, when I go gem hunting, after finding a gem, Arte gets frozen before telling me how much my gem is worth. Weird!!
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Old 02-20-2009, 01:30 PM   #2
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Default Re: I can't get into any of my rooms!

That happened to my account about a week after Christmas, If I tried going to my room, it would freeze while loading and I would have to log out and log in again. It stayed like that for almost two weeks and then suddenly started working again. I would say you should contact Ganz about it, otherwise, it might be like that for several weeks.
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Old 02-20-2009, 05:09 PM   #3
puncuation
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Default Re: I can't get into any of my rooms!

Yes, you should probabaly contact GANZ about it. Oh, and also, try clearing your cache.
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Old 02-20-2009, 07:39 PM   #4
Mamma Mia!!!
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Default Re: I can't get into any of my rooms!

It sounds like something is minorly wrong with your computer. Try clearing your cache.
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Old 02-20-2009, 08:36 PM   #5
PEEP!
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Default Re: I can't get into any of my rooms!

I have the same problem. I know its not my computer it is brand new. I tried to empty my cache all the usual fixes, but I still can't get into my rooms. It's really starting to make me mad now.
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Old 02-21-2009, 03:29 AM   #6
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Default Re: I can't get into any of my rooms!

I currently have that problem with one of my garden rooms. I've written to Ganz, but haven't heard back yet. My polar bear is stuck in the room (if I have him as my main character and try to go to my rooms, the account gets stuck in the middle of loading characters). I suspect the problem is that I had too many plants in that garden, so I've moved plants around so that I now have paths through each of my garden rooms. I'll keep you posted as to when my bear and room are in proper working order again!
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Old 02-21-2009, 12:37 PM   #7
lruesch or linnaer
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Default Re: I can't get into any of my rooms!

What is meant by clearing my cache? Do you mean clearing my history, passwords, etc...?
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