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Old 04-21-2008, 09:14 PM   #1
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Talking Unanswered: I can't get books of the floor!!!

Hi
we have a problem with webkinz world inside the house. In one
of the rooms we had some books on the table before
we logged out. Then when we logged back in the books were
inside the table. We then moved the table and the books then
moved to the floor. We cannot seem to get the books to move and
when we press edit and hover the mouse over the furniture the pet
automaticaly moves to the books and does nothing but stand on it.
Can someone please help with this issue!
Thank you
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Old 04-21-2008, 09:15 PM   #2
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Default Re: I can't get books of the floor!!!

I would love to help!!! Just go to the costumer service (the button on the home page that says help w/ the question marks) of the log-in page of the website and go to "technical issues" and then click the button that says "what if something is stuck?" and you fill in the form and ganz should have the item(s) unstuck in about 2-3 buisness days.. I hope this helps you out

Last edited by efron_fan7767; 04-21-2008 at 09:19 PM..
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Old 04-21-2008, 09:19 PM   #3
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Default Re: I can't get books of the floor!!!

View Post Originally Posted by efron_fan7767
I would love to help!!! Just go to the costumer service (the button on the home page that says help w/ the question marks) of the log-in page of the website and click the button that says "i have something stuck" and you fill in the form and ganz should have the item(s) unstuck in about 2-3 buisness days.. I hope this helps you out
oh i have had that problem too
thanks for letting me know that
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Old 04-21-2008, 09:19 PM   #4
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Default Re: I can't get books of the floor!!!

Try this trick someone on here showed me. Remove the furniture the books are sitting on back to your dock then put it back on top of them. Have your pet walk out of the room and right back in again. This fixes a lot of stuck items. If that doesn't work, let Ganz know. I wish I could give credit to the person who did this first but I can't remember their user name.
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Old 04-21-2008, 09:20 PM   #5
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Default Re: I can't get books of the floor!!!

View Post Originally Posted by aalovesyew2
oh i have had that problem too
thanks for letting me know that
no problem.. I am glad to help
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Old 04-22-2008, 01:22 AM   #6
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Default Re: I can't get books of the floor!!!

If exiting & re-entering the room doesn't work, try logging out & then back in. Sometimes that works. These stuck items often fix themselves after a while. (With us it is often trophies thast get stuck.) I wouldn't bother contacting Ganz unless it persisted a few days. Others have reported waiting for several weeks to get items unstuck.
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