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Old 10-06-2007, 06:38 AM   #21
i am the best
Webkinz :)
 
hollistergirl475's Avatar
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Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

ok that makes sense. you probably won't get a response from ganz at this time if the day! lol. hope they help you get it fixed. fingers crossed.

are you there airbear2??????

http://www.webkinzinsider.com/forum/...out+reputation

Last edited by hollistergirl475; 10-06-2007 at 06:38 AM.. Reason: Automerged Doublepost
hollistergirl475 is offline Female
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Old 10-06-2007, 06:38 AM   #22
Airbear2
Guest

Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

Yup I'm here. I will try to go on now.
Old 10-06-2007, 06:39 AM   #23
i am the best
Webkinz :)
 
hollistergirl475's Avatar
hollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to behold

Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

you will try to go on what??????
hollistergirl475 is offline Female
Old 10-06-2007, 06:40 AM   #24
Airbear2
Guest

Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

I'm on!!! Yes!!!

Yay! I got on webkinz!

Last edited by Airbear2; 10-06-2007 at 06:40 AM.. Reason: Automerged Doublepost
Old 10-06-2007, 06:42 AM   #25
i am the best
Webkinz :)
 
hollistergirl475's Avatar
hollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to behold

Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

how did you get the homepage????? what did you do?
hollistergirl475 is offline Female
Old 10-06-2007, 06:43 AM   #26
Gift Guru
 
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Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

Here is what Ganz Suggests in the customer support :

If you are seeing a white screen when you try to log into Webkinz World, there are several solutions you can try.
1. Please go to www.adobe.com and update your Flash Player.
2. Please clear your cache. If you do not know how to do this, we have detailed instructions on our FAQ in the Technical Issues section. Just click on the question "How do I clear my cache?". If you wish to proceed directly to the Technical Issues page of the FAQ please click here.
3. Please make sure www.webkinz.com is an acceptable site for all pop-up blockers and anti-virus programs on your computer.

If these steps do not solve the problem, please contact your Internet Service Provider for further assistance.

View Post Originally Posted by carolynisthebest
how do you clear your cache?
This is what Ganz says to do under the FAQs

If you have been told to clear your cache files and do not know how to do it, please look below to find your browser and then follow the instructions about how to clear your cache files. Please note: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Webkinz World.
Internet Explorer 6
  1. Up top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'
  2. This brings up a dialog with 6 tabs across the top (General, Security, Content, etc.)
  3. Click 'General;, the look for 'Temporary Internet Files'
  4. Click Delete Cookies. Then click 'OK'.
  5. Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'.)
  6. Click 'OK' again and this should clear all cached pages.
Internet Explorer 7
  1. From the Tools menu, select Internet Options.
  2. Choose the General tab.
  3. Under Browsing history, click Delete...
  4. Click Close, and then click OK to exit.
Firefox
  1. Click Tools and select Options.
  2. Click the Privacy icon.
  3. Click Clear Now in the Private Data area.
  4. Click Ok.
  5. Exit and re-launch the browser.
Safari on OS X
  1. From the Safari menu click on Empty Cache
  2. When asked if you want to empty the cache? Click on empty
  3. Once that's done, from the safari menu click on "preferences"
  4. From the Security dialog box, select "boomarks"
  5. Click on "Show Cookies"
  6. A list will show up with all the cookies left on the computer.
  7. Select "Remove all"
  8. Once they are removed, Click "Done"
  9. Close and re-launch Safari
AOL Users
  1. From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences'.
  2. Then Click 'WWW'.
  3. Look for the 'Temporary Internet Files'
  4. Click 'Delete Files', then click 'OK'.
Netscape
  1. Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'.
  2. Find 'Advanced'. Click the + sign in front of the word, 'advanced'.
  3. You'll see 'Cache, Proxies, etc.'
  4. Click 'Cache'
  5. On the right you'll see, buttons labeled 'Clear Memory Cache' and 'Clear Disk Cache'
  6. First, click 'Clear Memory Cache' when the “?” dialog appears click 'OK'
  7. Then click 'Clear Disk Cache', when the “?” dialog appears, click 'OK'.
  8. Click 'OK' again to close the Cache Dialog box.
View Post Originally Posted by CJMCDMAJM
We have FIOS also. Maybe there is a connection? (Or lack of connection!) HA HA Same thing- our home page won't load. We tried the suggestion of the login page but that didn't work either. How can we email them a problem if we can't get to the Contact us page?
Well, you can email them at support@webkinz.com directly from yahoo, hotmail, your outlook, etc I have fios as well, but after a few re opening of my browser and an hour at soccer, seemed to do the trick for me
DKMagoo is offline Female
Old 10-06-2007, 06:44 AM   #27
Airbear2
Guest

Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

I just brought up my internet and went to teh regular webkinz website. Check out my gift thread. Want to trade pet foods? We'll trade there.
Old 10-06-2007, 06:46 AM   #28
thundybear
Guest

Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

I know how to fix it, I did it yesterday,
first of all go to tools
click delete browsing history
once done...
go to the thread pleeeeeeaaaaaaaaaaaaaaasssssssssssssssssssseeeeeeeeeee help me
go to the seond page,
one of the users posted a link to the log in
click on the link, again and again untill you get a pop up that says:cannot connect to webpage to inform {computer} about issue click error report
wait for all the stuff to load
click okay
hit the x on the internet browsers
re-enter the internet
go to webkinz
Old 10-06-2007, 06:46 AM   #29
i am the best
Webkinz :)
 
hollistergirl475's Avatar
hollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to beholdhollistergirl475 is a splendid one to behold

Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

you have to make a trading thread. do you have one yet????? that is where you trade. or you can visit mine- hollistergirl's outrageous GE!...
hollistergirl475 is offline Female
Old 10-06-2007, 06:52 AM   #30
Airbear2
Guest

Default (Mark Best Answer [Closes Thread]) Re: I can't even get on the webkinz website

Yes. I have a thread. It's in my siggy. Click the word here
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