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Old 02-10-2010, 03:39 AM   #1
ants a
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xsnowice's Avatar
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Default Answered: I can't access KinzChat PLUS?!

My parents has already filled out the form, received e-mail, and granted access if I remember clearly. I went on Webkinz and nothing changed. So my parents tried again and it still did not work. NOW MONTHS LATER, I asked my parents to try again. It just says "Access has already granted" blah blah. I DON'T KNOW WHAT TO DO. I really want to go on KinzChat PLUS for once, but I can't... What's wrong?
xsnowice is offline Female
Best Answer - Posted by SoccerSlave
After checking/changing your phone color, and available times
(usually 8am ET - midnight ET,
but today I notice that one is listed as starting 6am,
offset if needed for your time zone),
and after such a long time passage,
what you really need to do is contact Ganz.

If you are in the Americas, you should have one of your parents call -
it will be the best and fastest way:

They are open 9-5 ET. toll-free 1-866-web-kinz.
They will actually be able to check the settings on their end
and possibly things to try while they are on the phone.

You can e-mail, but you will only get a form response it may take a long time before it
is addressed: webkinzsupport@ganz.com

Your parents can also check through the form options on the support
section of the main
www.webkinz.com screen.
There is one form there where you can fill in information,
but again there is not the direct communication.

One thing to mention is that a number of people using Asian accounts
have had trouble adding kc+ in recent months, but we added it to
an account about 2 weeks ago without problems.

But since you say it considers your account as having kc+ activated,
contact with Ganz really seems your next step.
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Old 02-10-2010, 04:19 AM   #2
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Default Re: I can't access KinzChat PLUS?!

I'm not sure what you should do, except checking the zone you are in. You cannot access KCplus in dark blue or pink but you can in the other colours.
Also it is only open at certain times too.
tashytoot is offline Female
Old 02-10-2010, 05:16 AM   #3
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labsrock has disabled reputation

Default Re: I can't access KinzChat PLUS?!

Only certain zones can access kinz chat plus, (Light green, Light blue, Gold, and yellow) if you are in a different zone then you might not be able to get it.
labsrock is offline Female
Old 02-10-2010, 07:09 AM   #4
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Default Re: I can't access KinzChat PLUS?!

After checking/changing your phone color, and available times
(usually 8am ET - midnight ET,
but today I notice that one is listed as starting 6am,
offset if needed for your time zone),
and after such a long time passage,
what you really need to do is contact Ganz.

If you are in the Americas, you should have one of your parents call -
it will be the best and fastest way:

They are open 9-5 ET. toll-free 1-866-web-kinz.
They will actually be able to check the settings on their end
and possibly things to try while they are on the phone.

You can e-mail, but you will only get a form response it may take a long time before it
is addressed: webkinzsupport@ganz.com

Your parents can also check through the form options on the support
section of the main
www.webkinz.com screen.
There is one form there where you can fill in information,
but again there is not the direct communication.

One thing to mention is that a number of people using Asian accounts
have had trouble adding kc+ in recent months, but we added it to
an account about 2 weeks ago without problems.

But since you say it considers your account as having kc+ activated,
contact with Ganz really seems your next step.

Last edited by SoccerSlave; 02-10-2010 at 07:31 AM..
SoccerSlave is offline Female
Old 02-10-2010, 09:23 AM   #5
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Default Re: I can't access KinzChat PLUS?!

I have the same issue on my Asian account, even though we've contacted Ganz and they say that the permission is granted and I should be able to use the kinz plus side of the clubhouse. This has been well over a year it's been going on, and nothing I've done has been able to fix it, even with Ganz trying to help. I ended up just creating a new account and putting the kinz chat plus on that account. I am really sorry you are having the same issues. I hope that you can get it resolved.
Mama Girl NH is offline Female
Old 02-10-2010, 10:18 AM   #6
ants a
Webkinz :)
 
xsnowice's Avatar
xsnowice is a glorious beacon of lightxsnowice is a glorious beacon of lightxsnowice is a glorious beacon of light

Default Re: I can't access KinzChat PLUS?!

I do have an Asian account
Awww I guess I'll try e-mailing them then...
Thank you all for the help.
xsnowice is offline Female
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