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Old 07-14-2010, 09:27 AM   #1
ould You Believe I'm
 
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Default Answered: I cannot log in

Help! I do not know what to do! I cannot log in on myaccount. I have been able to log in on all of my other (3) accounts, but I can't log in on this one. I have cleared my cache, refreshed several times, and will now restart my computer. What happens is that I log in, it accepts it, it shows the little W loading thing, then just shows that green screen! What should I do?
Godsgirl129 is offline Female
Best Answer - Posted by adrkmfdm
Are you on server 8. You can tell your server by going onto firfox trying to log in and it will say connecting to wapi and a number.


The answer is server 8 is down. I have the same problem just called and they said they have no idea why but server 8 is not working right now. You may want to call them too so they understand how wide spread the problem is.

As it stands she said she would call me back later on today and let me know what's going on.
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Old 07-14-2010, 09:31 AM   #2
ell, visit my GE!
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Default Re: I cannot log in

View Post Originally Posted by Godsgirl129
Help! I do not know what to do! I cannot log in on myaccount. I have been able to log in on all of my other (3) accounts, but I can't log in on this one. I have cleared my cache, refreshed several times, and will now restart my computer. What happens is that I log in, it accepts it, it shows the little W loading thing, then just shows that green screen! What should I do?
The exact same thing is happening to me, and it's driving me crazy. I'm allowed on the computer for half an hour a day..............................................................and i've been unable to get on WW for 20 minutes!!!!
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Old 07-14-2010, 09:36 AM   #3
ould You Believe I'm
 
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Default Re: I cannot log in

Alright, I restarted my computer and.............................. NOTHING!
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Old 07-14-2010, 09:56 AM   #4
PEEP!
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Default Re: I cannot log in

Are you on server 8. You can tell your server by going onto firfox trying to log in and it will say connecting to wapi and a number.


The answer is server 8 is down. I have the same problem just called and they said they have no idea why but server 8 is not working right now. You may want to call them too so they understand how wide spread the problem is.

As it stands she said she would call me back later on today and let me know what's going on.
adrkmfdm is offline Female
Old 07-14-2010, 10:04 AM   #5
ould You Believe I'm
 
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Default Re: I cannot log in

Now My sis can't get on to her account, either!
Godsgirl129 is offline Female
Old 07-14-2010, 10:16 AM   #6
Never Grow Up!
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Default Re: I cannot log in

I can't get in either. I am on server 4. But my DD who is also on 4 just got in so I guess I'll try again!

Ok, guess I just had to complain, now I got in. It's slow, but I got in.
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Old 07-14-2010, 10:17 AM   #7
purrfectpoppins
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Default Re: I cannot log in

Both my main account and my son's have this same problem. It IS the server (server , since all my other accounts (which are not on server are fine. I even tried it on a faster computer. Nothing. So, it's webkinz and it's that server. Sure hope they get it fixed soon. I was in the middle of something on that account, got the "please wait", had to log out, and I haven't been able to get back on since then.
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Old 07-14-2010, 10:23 AM   #8
PEEP!
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Default Re: I cannot log in

UPDATE-

Webkinz just called me. They had me go into my computer and get them some information that can help them fix it. She said they are aware of how widespread the issue is and that they are going to use this information that i get them to try to fix the problem.
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Old 07-14-2010, 10:24 AM   #9
PEEP!
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Default Re: I cannot log in

The only problem should be on server 8.
adrkmfdm is offline Female
Old 07-14-2010, 10:26 AM   #10
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Default Re: I cannot log in

Yes it is only server 8, and they are aware that there are problems.
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