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Old 07-20-2010, 05:02 PM   #1
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Default Unanswered: I bought something at the estore and it's not in my dock!

Help! I just bought something at the estore today, and it's not in my webkinz dock! Please reply! Thank you!



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Old 07-20-2010, 05:09 PM   #2
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Default Re: I bought something at the estore and it's not in my dock!

Did you go to the code shop and enter the code for it yet?
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Old 07-20-2010, 06:31 PM   #3
kvcat
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Default Re: I bought something at the estore and it's not in my dock!

Did you buy the item from the eStore site or the one in Webkinz World?
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Old 07-20-2010, 08:52 PM   #4
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honeybunny0517 is just really nicehoneybunny0517 is just really nice

Default Re: I bought something at the estore and it's not in my dock!

I bought the one at the estore on the homepage.
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Old 07-20-2010, 08:55 PM   #5
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Default Re: I bought something at the estore and it's not in my dock!

Did you enter the code you received into the Code Shop in WW World, that is the only way your item will be in your dock! If you entered the code I suggest calling Ganz!
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Old 07-20-2010, 08:56 PM   #6
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Default Re: I bought something at the estore and it's not in my dock!

Have you tried logging out & logging back in, and clearing your cache?
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Old 07-20-2010, 09:11 PM   #7
I'm Ashlyn (:
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Default Re: I bought something at the estore and it's not in my dock!

Did you click on the estore button from Webkinz world. If you did and its not there contact ganz. If you got it from the estore (not from clicking on it when in webkinz) enter the code into the code shop.
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Old 07-20-2010, 10:48 PM   #8
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Default Re: I bought something at the estore and it's not in my dock!

Oh, I see. Only if you buy something directly from the WW estore, it'll appear in your dock right away. If you buy it from the home-page you should go to who's email was put down when you signed up for the estore. The code should be there. Then enter at the code shop and you'll see it in your dock! I hope this helps!
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