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Old 07-01-2011, 04:11 PM   #1
hy are you a
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Default Unanswered: I am SO mad!

Ok, you know when Webkinz had the friends come back promotion or whatever it was? You know how it said it would give you 1,000 E-store points if the person you gave the code adopted a pet or got a deluxe membership within' the next month? Well, I know that person adopted a pet within' that month because that person is my mom. Well, for some reason, GANZ never awarded me those 1,000 E-store points! Has this happened with anyone else???
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Old 07-01-2011, 04:21 PM   #2
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Default Re: I am SO mad!

I didn't take part in this promo but have you checked your estore account AND the estore section in WW in case they went there for some reason?
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Old 07-01-2011, 04:24 PM   #3
hy are you a
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Default Re: I am SO mad!

Yes, but I never received them! I saw something really cool in the estore then when I could have got the points, but now that item is gone!
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Old 07-01-2011, 04:28 PM   #4
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Default Re: I am SO mad!

I'm sorry that happened to you :/ Did you call Ganz customer support?
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Old 07-01-2011, 04:40 PM   #5
hy are you a
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Default Re: I am SO mad!

View Post Originally Posted by iamsam
I'm sorry that happened to you :/ Did you call Ganz customer support?
No, but I know that they will tell me to call them, but I don't want to use my cellphone minutes for that, since it might take a long time.
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Old 07-01-2011, 04:42 PM   #6
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Default Re: I am SO mad!

That promotion was quite some time ago. You should have checked your account as soon as your mom adopted her pet and if you did not get the points you should have called Ganz then. All I can say is double check your account history around the time your mom adopted her pet and make sure the points were not awarded. You may have spent the points and forgotten about it. As it is, you can try calling Ganz or have your mom call if you are under 18 and explain what happened. They may say it is just too late to do anything about it but at least ask to speak to a supervisor if the first person turns you down. Too bad you can't buy points in a small amount because $1 is not worth getting so upset about.
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Old 07-01-2011, 04:44 PM   #7
hy are you a
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Default Re: I am SO mad!

I know for sure I didn't get awarded and I know for sure I didn't spend them.
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Old 07-01-2011, 04:45 PM   #8
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Default Re: I am SO mad!

View Post Originally Posted by spiderman8880
Ok, you know when Webkinz had the friends come back promotion or whatever it was? You know how it said it would give you 1,000 E-store points if the person you gave the code adopted a pet or got a deluxe membership within' the next month? Well, I know that person adopted a pet within' that month because that person is my mom. Well, for some reason, GANZ never awarded me those 1,000 E-store points! Has this happened with anyone else???
They go to your Webkinz World eStore, not your Ganz eStore account.
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Old 07-01-2011, 04:47 PM   #9
hy are you a
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Default Re: I am SO mad!

View Post Originally Posted by hoodedwarbler13
They go to your Webkinz World eStore, not your Ganz eStore account.
I did both, but I don't have them on either!
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Old 07-01-2011, 04:52 PM   #10
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Default Re: I am SO mad!

Log into your eStore account (or your Mom can do this) and find the Customer Service, and send them an email from there.
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