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Old 11-13-2009, 06:59 PM   #1
ooHoo I'm Finally
Gifted
 
spendergast5's Avatar
spendergast5 is a name known to allspendergast5 is a name known to allspendergast5 is a name known to all

Default Answered: I am SO MAD!

Glitch Report:
I have collected over 10 trophies and they have been froze in a room for months now. I had given up worrying about redecorating the room.. Until today I went into the room.. and all of my trophies were stuck outside the room! All piled up in a bunch!
I tried to call GANZ but it is after hours. I do not have any codes left from my pets- so I hope they can still help me. I am very mad!
spendergast5 is offline Female
Best Answer - Posted by fluffypup
That happened to me once, except it was only one item.
All I did was go to the webkinz website, then, goto custamer support. Then, I have something stuck! After that there is a form to fill out. It worked for me, and I only had to wait a couple of days.

But the only thing is, it requires a secret code, so that would not work unless you found it.

Really sorry to hear about that, and I hope you get those trophies un-stuck soon!

~Fluffypup
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Old 11-13-2009, 07:02 PM   #2
Webkinz :)
 
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Alexis has a spectacular aura about

Default Re: I am SO MAD!

Well, you have done everything possible, so the only possible things actually that you can do is spend time on the phone, which would be so irritating. Sorry
Alexis is offline Female
Old 11-13-2009, 07:27 PM   #3
e all love our
Webkinz :)
 
fluffypup's Avatar
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Default Re: I am SO MAD!

That happened to me once, except it was only one item.
All I did was go to the webkinz website, then, goto custamer support. Then, I have something stuck! After that there is a form to fill out. It worked for me, and I only had to wait a couple of days.

But the only thing is, it requires a secret code, so that would not work unless you found it.

Really sorry to hear about that, and I hope you get those trophies un-stuck soon!

~Fluffypup

Last edited by fluffypup; 11-13-2009 at 07:30 PM..
fluffypup is offline Female
Old 11-13-2009, 08:28 PM   #4
hy am I STILL a
Webkinz :)
 
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london is just really nicelondon is just really nice

Default Re: I am SO MAD!

Sorry but i don't know how to fix your problem. I am very sorry for you. I guess you have to spend all your time on that phone! That stinks! Mabey you could do what the person above me said to do.
london is offline Female
Old 11-14-2009, 12:26 AM   #5
marnabear
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WI Subscriber
Default Re: I am SO MAD!

I am sorry that this happened and you will have to call Ganz but they should fix it while you are on the phone. Next time you adopt a pet save the code so that you can just use the form to get stuck items fixed. Any pet code that you have on the account will work - it does not have to be the first one.
marnabear is offline Female
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